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- Tasks: Provide technical support and hands-on service for machines at customer sites.
- Company: Spiro International SA and Firmac Ltd, a dynamic company in Scarborough.
- Benefits: Flexible work environment, varied role, and opportunities for travel.
- Other info: Great opportunity for hands-on experience and career growth.
- Why this job: Join a supportive team and make a real difference in customer satisfaction.
- Qualifications: Technical knowledge of machines, proactive attitude, and MS Office skills.
The predicted salary is between 30000 - 40000 £ per year.
Spiro International SA and Firmac Ltd are currently in a phase where we need to strengthen our aftermarket team immediately or as agreed, and are therefore now recruiting for the following position at our factory in Scarborough, United Kingdom: Service Technician / In-House Support (m/f).
You will be part of a service team that interacts with international customers on a daily basis in an independent and flexible work environment. This role combines in‑house technical support with hands‑on service work at customer sites. You will primarily be based at our factory in Scarborough and enjoy a varied role combining practical technical work, customer support, administration, and travel for service, repairs, commissioning, and training.
Your responsibilities include:
- Technical support and consultation in the back office
- Troubleshooting via remote maintenance
- Processing spare parts and service requests, including preparing quotes
- Close collaboration with the production and logistics departments regarding our machines and spare parts
- Administrative support for spare parts orders
- Performing service, repairs, and overhauls on our machines both in‑house and at customer sites
- Providing training and instruction on the handling and operation of our products
Our requirements for you:
- Technical knowledge of machines and spare parts
- You are committed, flexible, proactive, and accustomed to working independently and taking responsibility
- Proficiency in MS Office. Experience with the SAGE ERP system or similar is a plus
- Previous experience as a service technician within HVAC, ventilation, or similar technical field
- Willingness and ability to travel for service assignments
- Hands‑on experience in troubleshooting and customer‑facing service work
Does this sound like you? We look forward to receiving your complete application, either in writing or online.
Service Technician employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and showcasing your technical skills. We recommend doing mock interviews with friends or using online resources to get comfortable with the process.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that Service Technician role. We love seeing applications directly from motivated candidates who are eager to join our team!
We think you need these skills to ace Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical knowledge and experience relevant to the Service Technician role. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your hands-on experience and customer service abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of your previous work in HVAC or similar fields, and let us know how you can contribute to our aftermarket team.
Show Off Your Technical Skills: Since this role involves troubleshooting and technical support, make sure to mention any relevant software or systems you’ve worked with, like MS Office or SAGE ERP. We love seeing candidates who are tech-savvy and ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of machines and spare parts. Be ready to discuss specific examples from your past experience, especially in HVAC or similar fields. This will show that you’re not just familiar with the theory but can also apply it practically.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to share stories about how you've successfully handled customer queries or issues in the past. Highlight your ability to troubleshoot and provide solutions, as well as any training you've conducted.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. Think about how you would approach troubleshooting a machine or handling a service request. Practising these scenarios beforehand can help you articulate your thought process clearly.
✨Familiarise Yourself with Their Systems
If you have experience with SAGE ERP or similar systems, make sure to mention it. If not, do a bit of research on common software used in the industry. Showing that you're proactive about learning new tools can set you apart from other candidates.