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For Companies At a Glance
- Tasks: Provide frontline IT support and solve technical problems for users.
- Company: Established organisation in Brandesburton with a supportive culture.
- Benefits: Competitive salary, career development, and exposure to diverse technologies.
- Why this job: Kickstart your IT career while helping others and making a difference.
- Qualifications: 1-3 years in customer support, strong communication skills, and tech-savvy.
- Other info: Join a dynamic team with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Salary: Competitive, dependent on experience
Hours: 40 hours per week
Location: Brandesburton, East Yorkshire
Type: Full-time, permanent
Are you an early-career IT professional who enjoys helping people and solving technical problems? This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment. You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.
Key Responsibilities
- Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation
- Deliver support via phone, email, chat and face-to-face interactions
- Accurately log, update and manage incidents within the service desk system
- Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible
- Escalate issues appropriately while managing customer expectations
- Adhere to agreed SLAs and internal IT policies and procedures
- Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled
- Identify and report recurring issues or trends relating to users, software or departments
- Support wider IT initiatives and service improvement projects
- Work flexibly across varying day-shift patterns
- Undertake additional tasks as required by the Service Desk Manager
What We’re Looking For
- 1 to 3 years’ experience in a customer-facing support role, ideally within IT or technology
- Strong customer service focus with excellent communication and interpersonal skills
- Logical, structured approach to fault finding and issue resolution
- Good working knowledge of Microsoft Windows client devices
- Understanding of Active Directory (Users and Computers) and Microsoft Exchange
- Well organized with good time management and the ability to work independently
- Proactive, flexible and eager to learn
- Full UK driving licence and access to own transport
Desirable
- Experience supporting mobile devices across Microsoft, Apple and Android platforms
- Exposure to ITIL-aligned service desk environments
What You’ll Receive
- A structured entry-level IT role within a supportive service desk team
- Exposure to a broad range of technologies and user environments
- Opportunity to develop technical skills and progress within IT
- A stable organization with a strong focus on service quality and collaboration
Junior IT Support Technician in Scarborough employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Technician in Scarborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who work in IT. They might know about openings that aren't advertised yet, and a personal recommendation can really give you an edge.
✨Tip Number 2
Practice your interview skills! We all know interviews can be nerve-wracking, so grab a mate and do some mock interviews. Focus on common IT support questions and how you’d handle real-life scenarios.
✨Tip Number 3
Show off your problem-solving skills! When you get the chance to chat with potential employers, share specific examples of how you've tackled technical issues in the past. It’ll show them you’re ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes speed up the process. Plus, it shows you’re genuinely interested in joining us!
We think you need these skills to ace Junior IT Support Technician in Scarborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer-facing support roles, especially in IT. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your tech knowledge and problem-solving abilities!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the Junior IT Support Technician role and explain why you’re a great fit. We love seeing genuine passion for helping people and solving tech issues, so let that come through!
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application reflects your strong communication skills. Whether it's through your CV or cover letter, we want to see how you can convey technical information clearly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows, Active Directory, and Microsoft Exchange. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical foundation and readiness for the Junior IT Support Technician position.
✨Show Off Your Customer Service Skills
Since this role is all about helping people, prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and how you manage expectations, as this will demonstrate your ability to provide excellent support.
✨Practice Problem-Solving Scenarios
Think of common IT issues and how you would approach solving them. During the interview, you might be asked to walk through your thought process on diagnosing a problem. Practising these scenarios will help you articulate your logical approach to fault finding.
✨Ask Insightful Questions
Prepare some questions about the company’s IT processes, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers!
