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- Tasks: Support customers with EPOS systems and provide on-site installations and technical support.
- Company: Join a small, family-run business with a focus on hospitality.
- Benefits: Competitive salary, full training, company van, and opportunities for bonuses.
- Why this job: Make a real difference in customer experiences while developing your IT skills.
- Qualifications: Full UK driving licence and a passion for technology.
- Other info: Enjoy a supportive team environment with great career growth potential.
The predicted salary is between 24000 - 32000 £ per year.
An excellent opportunity to join a small, family-run business supporting customers with EPOS systems, tills and card payment solutions. This role has been created due to continued growth and offers full in-house training alongside long-term development.
You’ll support customers both remotely and on-site, ensuring EPOS and payment systems are installed, maintained and running smoothly. Key responsibilities include:
- Supporting EPOS systems, tills and card payment machines
- Carrying out on-site installations, upgrades and fault resolution
- Providing telephone and in-office technical support
- Diagnosing and resolving hardware and software issues
- Travelling to customer sites using a company van
- Working closely with a small, tight-knit team
- Chance to receive bonuses from identifying new opportunities & up-selling while out in the field
This role will involve a mix of office-based work and field-based support.
You Must Have:
- A full UK driving licence
- A positive attitude with a willingness to learn and develop
- A reliable, professional and customer-focused approach
- Confidence working within a small team
- Strong IT and technical aptitude
- A genuine interest in IT and technology
Desirable:
- Previous IT support, EPOS or customer-facing technical experience
- Basic understanding of hardware and/or software
- Sales Focused
Full training will be provided.
Company & Benefits:
- Small, family-led business (8–10 employees)
- Hospitality-focused customer base
- Company van provided
- In-house training and development
- On-site parking and public transport access
IT Field Technician in Scarborough employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technician in Scarborough
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and the specific EPOS systems they use. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since this role involves diagnosing hardware and software issues, brush up on your troubleshooting techniques. You might even want to prepare a few examples of past experiences where you resolved tech problems.
✨Tip Number 3
Show off your customer service skills! This job is all about supporting customers, so be ready to discuss how you've handled customer interactions in the past. Highlight your positive attitude and willingness to learn—those traits go a long way!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Field Technician in Scarborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant skills and experiences that match the IT Field Technician role. We want to see how your background fits with our family-run business and the tech support we provide.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Share your passion for IT and customer service, and let us know why you’re excited about joining our team. A personal touch goes a long way!
Show Off Your Technical Skills: Don’t hold back on showcasing your IT knowledge! Whether it’s EPOS systems or troubleshooting, we want to see your technical aptitude. Be specific about your experiences and how they relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Tech
Brush up on your knowledge of EPOS systems, tills, and card payment solutions. Familiarise yourself with common issues and troubleshooting steps, as this will show your technical aptitude and genuine interest in the role.
✨Show Your Customer Focus
Prepare examples of how you've provided excellent customer service in the past. This role is all about supporting customers, so demonstrating a reliable and professional approach will set you apart from other candidates.
✨Be Ready to Learn
Since full training will be provided, express your willingness to learn and develop. Share any experiences where you've quickly picked up new skills or adapted to new technologies, as this will highlight your positive attitude.
✨Team Player Vibes
This is a small, tight-knit team, so emphasise your ability to work collaboratively. Think of examples where you've successfully worked within a team, especially in a customer-facing environment, to showcase your teamwork skills.
