At a Glance
- Tasks: Lead a dynamic Front of House team and ensure exceptional guest experiences.
- Company: Join a well-established team just outside Scarborough.
- Benefits: Competitive salary up to £40,000 with flexible hours.
- Other info: Hands-on role with a supportive team culture.
- Why this job: Shape the guest experience and develop your leadership skills.
- Qualifications: Experience in hospitality and strong leadership abilities.
The predicted salary is between 35000 - 40000 £ per year.
Join a well-established, high-performing team in a hands-on leadership role. This is a key position where you’ll directly shape the guest experience, lead a confident Front of House team, and have real responsibility for smooth day-to-day operations.
Details
- Location: Just outside of Scarborough.
- Salary: up to £40,000 per year
- Contract: Annualised hours - 40 hrs per week (flexible: busier in summer, quieter in winter)
- Shift Pattern:
- Wednesday to Friday: 3 pm – close (approx. 10 – 11 pm)
- Saturday: 11:30 am – close
- Sunday: 8 am – 7 pm
- Monday & Tuesday: Days off
Key Duties
- Lead the Front of House team during service, ensuring high standards at all times.
- Train, develop, and mentor staff to maximise performance.
- Handle customer queries, complaints, and ensure excellent guest experiences.
- Manage cash, tills, and end-of-day reconciliation.
- Open and close the venue, including supervising setup and close-down procedures.
- Check guests in and out (accommodation onsite) and manage bookings where needed.
- Liaise closely with kitchen and back-of-house teams to ensure smooth service.
- Support scheduling, rostering, and basic administrative tasks as required.
Team & Culture
- Strong, established team in place; maintaining morale and culture is key.
- Confident, experienced, and able to perform under pressure.
- Hands-on leadership role - actively working on the floor and leading by example.
Please call Kate on 01723 500643 to chat about this role further, or click 'apply' and someone will be in touch.
General Manager in Scarborough employer: Castle Employment Agency Ltd
Join a dynamic and supportive work environment just outside of Scarborough, where you will have the opportunity to lead a dedicated Front of House team and directly influence guest experiences. With a focus on employee development and a strong team culture, this role offers flexible hours and the chance to thrive in a hands-on leadership position, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Castle Employment Agency Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Scarborough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a General Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your experience aligns with their needs. Be ready to share specific examples of how you've led teams and improved guest experiences in the past.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. They want to see that you can lead a team and create a positive atmosphere for both staff and guests.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace General Manager in Scarborough
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any previous leadership experience. We want to see how you've led teams and handled challenges in the past, especially in a busy environment like ours.
Tailor Your Application:Don’t just send a generic CV! Take the time to tailor your application to this specific role. Mention how your skills align with our key duties, like managing cash or training staff, to show us you’re the right fit.
Be Personable:We love a friendly vibe! When writing your cover letter, let your personality shine through. Share a bit about why you’re passionate about guest experiences and what makes you excited about this role.
Apply Through Our Website:Make it easy for us to find your application by applying directly through our website. It helps us keep track of all applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the General Manager position. Familiarise yourself with the key duties listed in the job description, such as leading the Front of House team and managing guest experiences. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a hands-on leader, it's crucial to highlight your leadership experience during the interview. Prepare specific examples of how you've trained and developed staff in the past, or how you've handled challenging situations under pressure. This will give the interviewers confidence in your ability to lead their team effectively.
✨Prepare for Customer Scenarios
Expect questions about handling customer queries and complaints. Think of real-life examples where you've turned a negative experience into a positive one. This will showcase your problem-solving skills and commitment to excellent guest experiences, which is vital for this role.
✨Emphasise Team Morale and Culture
Since maintaining team morale is key, be ready to discuss how you foster a positive work environment. Share your strategies for keeping the team motivated and engaged, especially during busy periods. This will demonstrate that you value team culture and are prepared to contribute positively to it.
