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- Tasks: Engage with customers to gather feedback and improve client relationships.
- Company: Join a leading global business in their Customer Experience team.
- Benefits: Earn £13 per hour with a supportive team environment.
- Why this job: Make a real impact by helping enhance customer experiences.
- Qualifications: Confident communication skills and ability to multitask.
- Other info: Temporary role for four weeks, starting in February.
The predicted salary is between 13 - 16 £ per hour.
Are you confident speaking with people and capturing their feedback in a friendly, engaging way? This Customer Service role offers the chance to work with a leading, global business in their Customer Experience team on a client feedback project that takes place twice a year, helping them better understand and improve their client relationships.
This is a temporary full-time role for four weeks, requiring candidates who are available immediately and can start in February. You will need to be available for the full four weeks and able to work five days per week. Based between Scarborough and Malton, you will need to be able to drive and have your own transport.
Responsibilities:- Calling customers to complete a customer experience questionnaire
- Using a dialler to make calls, asking questions and typing up responses as you go
- Updating and verifying contact details, including email and phone numbers
- Speaking with both UK and international companies
- Working across two easy-to-use systems to record and manage information
- Confident speaking with various people with a mature approach
- Ability to follow a script while still sounding natural and engaging
- Comfortable multi-tasking
- Availability for Monday to Friday 10am-6pm, with a 30-minute lunch break
- Potential to start in February; immediate availability for the four-week assignment
- Based between Scarborough and Malton and able to drive with own transport
£13 per hour for a four-week, temporary full-time role (Monday to Friday, 10am-6pm).
About the Opportunity:If you enjoy speaking to people and capturing their feedback in a professional yet personable way, this is a great opportunity to join a respected business and be part of a friendly, supportive team.
Customer Experience Researcher in Scarborough employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Researcher in Scarborough
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, try role-playing with a friend or family member. This will help you sound natural and confident when speaking with potential clients.
✨Tip Number 3
Be ready to showcase your multi-tasking abilities. During the interview, mention any experiences where you've successfully juggled multiple tasks. This will demonstrate that you can handle the demands of the role effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Researcher in Scarborough
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and engaging side. Remember, this role is all about connecting with people.
Tailor Your Application: Make sure to customise your application to highlight your experience in customer interaction. We’re looking for someone who can confidently speak with various people, so mention any relevant experiences that showcase your skills in this area.
Follow the Instructions: Pay close attention to the application instructions. If we ask for specific information or formats, make sure you stick to them. It shows us that you can follow guidelines, which is super important for this role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Role
Before the interview, make sure you understand the Customer Experience Researcher role inside out. Familiarise yourself with the responsibilities, like calling customers and using a dialler. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
Since this role involves speaking with various people, practice your communication skills. Try role-playing with a friend or family member, focusing on being friendly and engaging while following a script. This will help you sound natural and confident during the actual interview.
✨Showcase Your Multi-tasking Ability
The job requires you to multi-task, so be prepared to discuss how you've successfully managed multiple tasks in the past. Think of specific examples where you’ve juggled responsibilities, especially in customer service settings, to demonstrate your capability.
✨Be Ready for Availability Questions
Since the role requires immediate availability for four weeks, be clear about your schedule during the interview. Confirm that you can work Monday to Friday from 10am to 6pm, and mention your transport situation to reassure them that you can commute easily.
