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- Tasks: Provide top-notch IT support and resolve technical issues across various systems.
- Company: Join a well-established organisation with a collaborative ICT team.
- Benefits: Enjoy a competitive hourly rate and a supportive work environment.
- Why this job: Be part of innovative projects that shape the future of digital services.
- Qualifications: Experience in multi-level IT support and strong troubleshooting skills required.
- Other info: This is a temporary, full-time role with a focus on learning and development.
The predicted salary is between 28000 - 42000 £ per year.
Are you a tech-savvy problem solver with a passion for customer service and continuous improvement? We’re recruiting on behalf of a well-established organisation for an IT Technician to join their collaborative and forward-thinking ICT team. This is a temporary, full-time role, working Monday to Friday, 37 hours per week on-site, with an hourly rate of £14–£15, depending on experience.
In this varied role, you’ll provide technical support in line with IT Service Management best practices, working across 1st, 2nd, and 3rd line issues. You’ll play a vital part in maintaining day-to-day ICT operations, supporting end-users, and contributing to key projects that shape the future of digital services across the organisation.
What You’ll Be Doing:
- Deliver high-quality ICT support, resolving incidents and service requests efficiently.
- Provide 1st–3rd line support across a wide range of systems and hardware.
- Contribute to ICT projects, supporting implementation and system development.
- Maintain and support ICT hardware and applications, including system administration tasks.
- Manage access permissions, ensuring appropriate authorisation and security protocols.
- Work collaboratively with internal teams and third-party suppliers to resolve issues.
- Produce user guides, documentation, and provide training when needed.
- Provide cover and support to the ICT Service Desk, ensuring clear communication and a customer-first approach.
What We’re Looking For:
- Experience in a multi-level IT support role (1st–3rd line).
- Strong troubleshooting skills across both hardware and software environments.
- Understanding of ITIL principles or service management best practices.
- Excellent communication and organisational skills.
- A proactive, collaborative approach to service delivery.
- Ability to work independently and as part of a wider team.
Why Apply?
- Join a values-driven team focused on positive impact and service excellence.
- Be part of projects that drive innovation and business improvement.
- Work in a supportive environment that promotes learning and development.
IT Technician employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Familiarise yourself with ITIL principles and best practices, as this role emphasises service management. Consider taking a quick online course or reading up on ITIL to demonstrate your understanding during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills across various hardware and software environments. Prepare to discuss specific examples of how you've resolved complex issues in previous roles, as this will showcase your problem-solving abilities.
✨Tip Number 3
Highlight your experience in collaborative projects, especially those involving cross-team communication. Be ready to share instances where you worked with internal teams or third-party suppliers to resolve issues effectively.
✨Tip Number 4
Prepare to discuss your approach to customer service and how you ensure a positive user experience. Think of examples where you went above and beyond to support end-users, as this aligns with the company's values.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly focusing on your skills in troubleshooting and service management. Use keywords from the job description to align your experience with what the organisation is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and continuous improvement. Mention specific examples of how you've successfully resolved technical issues or contributed to ICT projects in previous roles.
Highlight Relevant Skills: In your application, emphasise your understanding of ITIL principles and your ability to work collaboratively. Provide examples of how you've worked independently and as part of a team to deliver high-quality ICT support.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT Technician role.
How to prepare for a job interview at Castle Employment Agency Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st, 2nd, and 3rd line support. Highlight specific examples of troubleshooting hardware and software issues you've resolved in the past.
✨Demonstrate Customer Service Focus
Since this role emphasises customer service, share instances where you went above and beyond to assist users. This will show your commitment to a customer-first approach.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is crucial for this position. Brush up on these concepts and be ready to discuss how you've applied them in previous roles or how you would implement them in this job.
✨Prepare for Team Collaboration Questions
Expect questions about working collaboratively with teams and third-party suppliers. Think of examples that demonstrate your ability to communicate effectively and work towards common goals.
