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- Tasks: Provide top-notch ICT support and resolve technical issues across various systems.
- Company: Join a well-established organisation with a values-driven team.
- Benefits: Competitive hourly rate, supportive environment, and opportunities for learning.
- Other info: Collaborative culture focused on innovation and continuous improvement.
- Why this job: Make a real impact on digital services while enhancing your tech skills.
- Qualifications: Experience in multi-level IT support and strong troubleshooting abilities.
The predicted salary is between 29120 - 31200 £ per year.
Are you a tech-savvy problem solver with a passion for customer service and continuous improvement? We’re recruiting on behalf of a well-established organisation for an IT Technician to join their collaborative and forward-thinking ICT team. This is a temporary, full-time role, working Monday to Friday, 37 hours per week on-site, with an hourly rate of £14–£15, depending on experience.
In this varied role, you’ll provide technical support in line with IT Service Management best practices, working across 1st, 2nd, and 3rd line issues. You’ll play a vital part in maintaining day-to-day ICT operations, supporting end-users, and contributing to key projects that shape the future of digital services across the organisation.
What You’ll Be Doing:
- Deliver high-quality ICT support, resolving incidents and service requests efficiently.
- Provide 1st–3rd line support across a wide range of systems and hardware.
- Contribute to ICT projects, supporting implementation and system development.
- Maintain and support ICT hardware and applications, including system administration tasks.
- Manage access permissions, ensuring appropriate authorisation and security protocols.
- Work collaboratively with internal teams and third-party suppliers to resolve issues.
- Produce user guides, documentation, and provide training when needed.
- Provide cover and support to the ICT Service Desk, ensuring clear communication and a customer-first approach.
What We’re Looking For:
- Experience in a multi-level IT support role (1st–3rd line).
- Strong troubleshooting skills across both hardware and software environments.
- Understanding of ITIL principles or service management best practices.
- Excellent communication and organisational skills.
- A proactive, collaborative approach to service delivery.
- Ability to work independently and as part of a wider team.
Why Apply?
- Join a values-driven team focused on positive impact and service excellence.
- Be part of projects that drive innovation and business improvement.
- Work in a supportive environment that promotes learning and development.
IT Technician employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot specific issues or handle customer queries. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in multi-level IT support. We want to see how your troubleshooting skills shine through, so don’t hold back on showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to show us your passion for customer service and continuous improvement. Share specific examples of how you've contributed to ICT projects or resolved complex issues in the past.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to mention any experience you have in producing user guides or training others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our collaborative ICT team!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around 1st, 2nd, and 3rd line support. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show your problem-solving skills and familiarity with the role.
✨Showcase Your Customer Service Skills
Since this role emphasises customer service, prepare examples of how you've provided excellent support in the past. Think about times when you went above and beyond for a user or resolved a tricky issue while keeping the customer informed and satisfied.
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles is crucial for this position. Brush up on these concepts and be prepared to discuss how you've applied them in previous roles. This will demonstrate your commitment to best practices in IT service management.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, ongoing projects, and the organisation's approach to continuous improvement. This shows your genuine interest in the role and helps you assess if it's the right fit for you.