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For Companies At a Glance
- Tasks: Provide top-notch IT support and improve systems for a dynamic team.
- Company: Join a respected, forward-thinking organisation in York.
- Benefits: Earn up to £38,000 with career development opportunities.
- Why this job: Make a real impact in a collaborative, modern environment.
- Qualifications: Experience in 2nd and 3rd line IT support and strong communication skills.
- Other info: Proactive, team-oriented attitude is essential for success.
The predicted salary is between 28800 - 43200 £ per year.
Are you an IT professional who enjoys solving problems and delivering great service in a fast-moving environment? This is a fantastic opportunity to join a respected and forward-thinking organisation in York as an IT Support Engineer. You’ll play a key role in maintaining and improving IT systems, supporting end users, and ensuring technology runs efficiently across the business. Working as part of a collaborative team, you’ll also have the chance to contribute to wider IT projects and continuous improvement initiatives. If you have experience in 2nd and 3rd line support and are looking for a role that offers variety, responsibility, and the opportunity to take the next step in your IT career, this could be the perfect move for you.
Key Responsibilities
- Provide high-quality 2nd and 3rd line support to users across the business.
- Identify and implement improvements to IT systems and processes to enhance efficiency and user experience.
- Work closely with IT colleagues and third-party suppliers to resolve issues promptly and within agreed SLAs.
- Manage incidents, problems, and changes using ITIL-based best practices.
- Maintain accurate documentation and asset records to support compliance and reporting.
- Build strong relationships with colleagues to promote collaboration and improve system effectiveness.
- Support end-user device management, including setup, configuration, and security.
What We’re Looking For
- Experience in IT support or infrastructure roles (2nd and 3rd line).
- A proactive, customer-focused approach with strong communication skills.
- Good technical knowledge across Windows, Office 365, networking, and end-user devices.
- Strong problem-solving ability and attention to detail.
- Familiarity with IT service management tools and structured ticket handling.
- A positive, team-oriented attitude with a willingness to learn and develop.
What You’ll Receive
- Salary up to £38,000 depending on experience.
- Opportunities for career development within a forward-thinking, supportive organisation.
This is an excellent opportunity for an IT professional who wants to make a real impact in a collaborative, modern environment. If you’re ready to take the next step in your IT career and join a business that values growth and innovation, we’d love to hear from you.
IT Support Engineer employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This gives potential employers a taste of what you can bring to the table beyond just your CV.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific problems or user requests. This will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 2nd and 3rd line support. We want to see how your skills align with the role, so don’t be shy about showcasing your technical knowledge and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT support and how you can contribute to our team. Mention specific examples of how you've improved systems or processes in the past.
Show Off Your Communication Skills: Since this role involves working closely with colleagues and users, make sure your application reflects your strong communication skills. We love candidates who can explain complex tech stuff in simple terms!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Office 365, and networking. Be ready to discuss specific issues you've resolved in the past and how you approached them.
✨Show Off Your Problem-Solving Skills
Prepare examples of challenging problems you've tackled in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your analytical thinking.
✨Emphasise Your Customer-Focused Approach
Since this role is all about delivering great service, think of times when you went above and beyond for a user. Highlight your communication skills and how you build relationships with colleagues and clients.
✨Familiarise Yourself with ITIL Practices
As the job mentions ITIL-based best practices, it’s a good idea to understand these concepts. Be prepared to discuss how you've managed incidents and changes in previous roles, and how you can apply these practices to improve efficiency.
