Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with IT issues and enhance service delivery.
- Company: Join a dynamic team in Malton focused on technology and customer service.
- Benefits: Enjoy a competitive salary, structured shifts, and bonuses for on-call support.
- Why this job: Make a real impact in a collaborative environment while growing your IT career.
- Qualifications: Experience in 1st or 2nd line support and strong problem-solving skills required.
- Other info: Participate in an on-call rota every 1 in 8 weeks for extra earnings.
The predicted salary is between 30000 - 41000 £ per year.
Are you passionate about IT and technology? Do you thrive in dynamic, fast-paced environments where customer service and continuous improvement are central to success?
We are looking for a talented IT Helpdesk Support Specialist to join our client’s team in Malton. In this role, you’ll play a key part in enhancing end-user service, efficiently managing service requests and incidents, and driving impactful business process improvements.
If you have experience in 1st or 2nd line support and are ready to take the next step in your IT career, we’d love to hear from you.
Key Responsibilities:
- Spearhead functional changes and improvements to business processes, identifying opportunities for optimisation and enhancement.
- Collaborate closely with IT teams and third-party providers to troubleshoot and resolve service issues, ensuring timely resolution within service level agreements (SLAs).
- Manage the incident, problem, and change management processes, incorporating best practices to optimise service delivery and drive continuous improvements.
- Build and nurture strong working relationships across IT teams to improve end-user productivity, satisfaction, and overall system effectiveness.
- Champion self-service tools and knowledge-sharing initiatives to empower users, reduce costs, and streamline service delivery.
- Oversee the full lifecycle of end-user devices, ensuring secure access, licensing compliance, and effective management of assets.
- Provide out-of-hours support as required, including participation in the on-call rota and responding to incidents both during and outside of standard business hours.
What We’re Looking For:
- A solid foundation in IT with a genuine passion for technology and a continuous improvement mindset.
- Strong problem-solving abilities, a keen attention to detail, and a professional, methodical approach to work.
- Excellent communication skills with the ability to manage conflict effectively and a commitment to delivering top-tier customer service.
- Familiarity with IT service desk tools and industry best practices.
- Proactive and collaborative attitude.
- Previous experience in a 1st or 2nd line support role would be highly beneficial.
What You’ll Receive:
- Competitive salary up to £37,000, based on experience.
- A structured shift pattern between 5:00 am – 5:30 pm, with alternating shifts to provide variety and work-life balance.
- Participation in the on-call rota every 1 in 8 weeks, with added bonuses and additional earnings for calls answered.
This is a fantastic opportunity for an IT professional who’s eager to make a real difference in a collaborative and forward-thinking environment. If you\’re ready to contribute your skills and grow in a dynamic role, we want to hear from you! #J-18808-Ljbffr
IT Helpdesk Support employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Support
✨Tip Number 1
Familiarise yourself with common IT service desk tools and best practices. Being well-versed in these can help you stand out during interviews, as you'll be able to discuss how you've used them in previous roles or how you plan to implement them effectively.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past incidents you've resolved. Be ready to explain your thought process and the steps you took to achieve a successful outcome, as this will demonstrate your ability to handle similar situations in the new role.
✨Tip Number 3
Highlight your customer service experience, especially in fast-paced environments. Prepare to discuss how you've managed conflicts or difficult situations with users, as this is crucial for the IT Helpdesk Support role.
✨Tip Number 4
Network with current or former employees of the company, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and show that you're a good fit for the team.
We think you need these skills to ace IT Helpdesk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st and 2nd line roles. Emphasise your problem-solving skills and any specific IT service desk tools you are familiar with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've improved processes or resolved issues in previous roles to demonstrate your proactive attitude.
Highlight Key Skills: In your application, clearly outline your communication skills and ability to manage conflict. These are crucial for the role, so provide examples of how you've successfully navigated challenging situations in the past.
Show Enthusiasm for Continuous Improvement: Express your commitment to continuous improvement in your application. Discuss any initiatives you've led or participated in that aimed at enhancing service delivery or user satisfaction.
How to prepare for a job interview at Castle Employment Agency Ltd
✨Show Your Passion for IT
Make sure to express your genuine enthusiasm for technology during the interview. Share specific examples of how you've engaged with IT in your previous roles or personal projects, as this will demonstrate your commitment and passion for the field.
✨Highlight Problem-Solving Skills
Prepare to discuss past experiences where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and ability to troubleshoot effectively.
✨Emphasise Communication Abilities
Since customer service is key in this role, be ready to illustrate your communication skills. Provide examples of how you've managed conflicts or difficult situations with users, highlighting your approach to maintaining professionalism and empathy.
✨Familiarity with IT Tools
Research common IT service desk tools and best practices before the interview. Being able to discuss your experience with these tools will show that you're prepared and knowledgeable about the industry standards expected in the role.
