At a Glance
- Tasks: Provide 1st Line IT support and troubleshoot hardware and software issues.
- Company: Established and growing business in Boroughbridge, North Yorkshire.
- Benefits: Salary of £25,000 - £28,000, 30 days holiday, healthcare benefits, and on-site parking.
- Other info: Ongoing training and exposure to diverse IT technologies.
- Why this job: Gain hands-on experience in a supportive environment with opportunities for career progression.
- Qualifications: Previous IT support experience and problem-solving skills are essential.
The predicted salary is between 25000 - 28000 £ per year.
Location: Boroughbridge, North Yorkshire
Salary: £25,000 - £28,000
Hours: Monday to Friday, 9:00am - 5:00pm (40 hours per week)
An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment. This is far more than a traditional helpdesk role. You'll provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you'll have the opportunity to develop your technical skills and build a long-term career within a supportive environment.
What you’ll be doing:
- Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues
- Diagnosing and resolving hardware, software and user account issues
- Supporting Windows 11 desktops and laptops
- Assisting with Windows Server and Hyper-V administration
- Supporting networking infrastructure and Wi-Fi connectivity
- Helping maintain SonicWall firewalls and endpoint security solutions
- Supporting Android tablets, CCTV, access control and time and attendance systems
- Assisting with IT infrastructure maintenance and continuous improvement projects
- Delivering excellent face-to-face and remote customer support
What we’re looking for:
- Previous experience in an IT support environment
- Enjoys solving problems and delivering excellent customer service
- Exposure to Windows 11, Windows Server, Hyper-V, Networking fundamentals, Hardware support and troubleshooting, General IT infrastructure, Endpoint security solutions
- Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn’t essential, as training and development will be provided.
What’s on offer:
- Excellent opportunities to develop into Infrastructure and 2nd Line Support
- Exposure to a broad and varied IT environment
- Supportive team with ongoing training and development
- 30 days holiday (inclusive of Bank Holidays)
- Healthcare benefit
- On-site parking
- Long-term career progression within an established business
If you’re looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we’d love to hear from you.
IT Support Engineer in England employer: Castle Employment Agency Ltd
Castle Employment Agency Ltd is an excellent employer, offering a dynamic work environment in Malton where precision and quality are at the forefront of our operations. With competitive salaries, opportunities for paid overtime, and a strong emphasis on employee support and growth, we foster a culture that values skill development and teamwork, making it a rewarding place to advance your career as a CNC Programmer.
Contact Details:
Castle Employment Agency Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Castle Employment Agency Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Castle Employment Agency Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Castle Employment Agency Ltd!
✨Direct Apply to Castle Employment Agency Ltd
Let's not forget to apply directly through the Castle Employment Agency Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Castle Employment Agency Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Castle Employment Agency Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
