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For Companies At a Glance
- Tasks: Engage with customers to gather feedback through calls and questionnaires.
- Company: Join a leading global business focused on enhancing customer experiences.
- Benefits: Enjoy a temporary role with flexible hours and a supportive team environment.
- Why this job: Perfect for those who love connecting with people and making an impact.
- Qualifications: Confident communicators with a mature approach and multitasking skills are ideal.
- Other info: This is a 3-week temporary role requiring immediate availability and own transport.
Are you confident speaking with people and capturing their feedback in a friendly, engaging way?
This Customer Service role offers the chance to work with a leading, global business in their Customer Experience team on a client feedback project that takes place twice a year, helping them better understand and improve their client relationships.
This is a temporary role for a 3-week period, requiring an immediate start. Based in Sherburn, between Scarborough and Malton, you will need to be able to drive and have your own transport.
The Customer Experience Researcher role will involve:
- Calling customers to complete a customer experience questionnaire
- Using a dialler to make calls, asking questions and typing up responses as you go
- Updating and verifying contact details, including email and phone numbers
- Speaking with both UK and international companies
- Working across two easy-to-use systems to record and manage information
We’re looking for people who are confident speaking with various people with a mature approach, the ability to follow a script while still sounding natural and engaging and are comfortable multi-tasking.
If you enjoy speaking to people and capturing their feedback in a professional yet personable way, this is a great opportunity to join a respected business and be part of a friendly, supportive team. #J-18808-Ljbffr
Customer Experience Researcher employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Researcher
✨Tip Number 1
Practice your communication skills by engaging in conversations with friends or family. This will help you become more comfortable speaking with various people and capturing their feedback in a friendly manner.
✨Tip Number 2
Familiarise yourself with common customer experience questions and scenarios. This will enable you to respond naturally while following a script, making your interactions feel more genuine and engaging.
✨Tip Number 3
Get to know the company’s values and mission. Understanding what they stand for will help you align your approach when speaking with customers, showcasing your maturity and professionalism.
✨Tip Number 4
Ensure you have a reliable method for managing your time and tasks. Since you'll be multi-tasking, having a system in place will help you stay organised and efficient during the role.
We think you need these skills to ace Customer Experience Researcher
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or research roles. Emphasise any previous work where you've engaged with customers and captured feedback.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and explain why you're a great fit. Mention your confidence in speaking with people and your ability to follow scripts while remaining engaging.
Showcase Communication Skills: Since the role involves calling customers, highlight your communication skills in both your CV and cover letter. Provide examples of how you've successfully interacted with clients or gathered feedback in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is crucial in this role.
How to prepare for a job interview at Castle Employment Agency Ltd
✨Show Your Communication Skills
Since the role involves speaking with customers, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and engagingly, as this will reflect how you would interact with clients.
✨Familiarise Yourself with the Role
Make sure you understand the responsibilities of a Customer Experience Researcher. Review the job description thoroughly and be prepared to discuss how your skills and experiences align with the tasks mentioned, such as using a dialler and managing information across systems.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various customer interactions. Think of examples from your past experiences where you successfully managed feedback or resolved issues, showcasing your mature approach and ability to follow a script while sounding natural.
✨Demonstrate Your Enthusiasm
Show genuine interest in the role and the company. Research the business and its values, and be ready to express why you want to be part of their team. A positive attitude can make a significant difference in how interviewers perceive you.
