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For Companies At a Glance
- Tasks: Guide clients through onboarding and enhance their overall experience.
- Company: Dynamic and growing business in Scarborough.
- Benefits: Earn £13.00 – £15.00 per hour with a supportive team.
- Why this job: Make a real impact by delivering outstanding customer service.
- Qualifications: Confident in customer service with experience in client support.
- Other info: Immediate start available, Monday to Friday, 9am–5pm.
Overview
We have an excellent opportunity for a Customer Experience Coordinator to join a dynamic and growing business in Scarborough on a temporary basis.
This role requires someone who is immediately available and confident in delivering outstanding customer service.
Responsibilities
- Guide new clients through onboarding and support them throughout their journey
- Develop and maintain strong client relationships, enhancing their overall experience
- Track and respond to Trustpilot reviews, encouraging client feedback
- Analyse customer satisfaction surveys and implement improvements to the client experience
Requirements
- Available to start immediately
- Confident in delivering outstanding customer service
- Experience supporting customers and onboarding clients (onboarding and journey support as part of responsibilities)
Working hours and compensation
This will be working Monday to Friday 9am–5pm, earning £13.00 – £15.00 per hour depending on experience.
Next steps
If you’re available to start straight away and want to join a supportive team in a fast-paced and rewarding role, we’d love to hear from you!
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Customer Experience Coordinator employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations with clients, especially during onboarding. This will help you feel more confident when discussing your experience in the interview.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. Asking about their approach to client feedback or how they measure customer satisfaction shows that you’re proactive and invested in improving the client experience.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering outstanding customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the responsibilities and requirements mentioned in the job description. We love seeing candidates who take the time to connect their experiences with what we’re looking for.
Be Ready to Start Immediately: Since this role requires someone who can jump in straight away, make sure to mention your availability clearly in your application. We appreciate candidates who are ready to hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Customer Service Basics
Brush up on the key principles of outstanding customer service. Be ready to share examples from your past experiences where you successfully supported customers or guided them through onboarding. This will show that you understand the role and can deliver what they’re looking for.
✨Familiarise Yourself with Trustpilot
Since tracking and responding to Trustpilot reviews is part of the job, take some time to explore the platform. Understand how it works and think about how you would encourage client feedback. Being knowledgeable about this will impress your interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of scenarios where you had to resolve issues or improve a client’s experience. Practising these responses will help you articulate your problem-solving skills effectively.
✨Show Enthusiasm for Client Relationships
Demonstrate your passion for building strong client relationships. Share stories that highlight your ability to connect with clients and enhance their overall experience. This will show that you’re not just looking for a job, but genuinely care about making a difference in their journey.
