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- Tasks: Engage with customers to gather feedback through friendly phone calls.
- Company: Join a leading global business focused on enhancing client relationships.
- Benefits: Earn £13 per hour, work Monday to Friday, and be part of a supportive team.
- Why this job: Perfect for those who love connecting with people and making a difference.
- Qualifications: Confident communicators with a mature approach and multitasking skills needed.
- Other info: Temporary role for 3 weeks in September; must have own transport.
Are you confident speaking with people and capturing their feedback in a friendly, engaging way?
This Customer Service role offers the chance to work with a leading, global business in their Customer Experience team on a client feedback project that takes place twice a year, helping them better understand and improve their client relationships.
This is a temporary role for a 3-week period, requiring an immediate start. Based in Sherburn, between Scarborough and Malton, you will need to be able to drive and have your own transport.
The Customer Experience Researcher role will involve:
- Calling customers to complete a customer experience questionnaire (This is not cold calling)
- Using a dialler to make calls, asking questions and typing up responses as you go
- Updating and verifying contact details, including email and phone numbers
- Speaking with both UK and international companies
- Working across two easy-to-use systems to record and manage information
We’re looking for people who are confident speaking with various people with a mature approach, the ability to follow a script while still sounding natural and engaging and are comfortable multi-tasking.
This will be for 3 weeks in September, working Monday to Friday 9am-5pm earning £13 per hour.
If you enjoy speaking to people and capturing their feedback in a professional yet personable way, this is a great opportunity to join a respected business and be part of a friendly, supportive team. #J-18808-Ljbffr
Customer Experience Coordinator employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with the company and its customer experience initiatives. Understanding their values and how they engage with clients will help you tailor your conversations and show genuine interest during the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. This will help you become more comfortable following a script while still sounding natural and engaging, which is crucial for this role.
✨Tip Number 3
Get to know the tools you'll be using, such as diallers and data management systems. Familiarity with these systems can boost your confidence and efficiency when handling calls and recording information.
✨Tip Number 4
Be prepared to demonstrate your ability to multi-task during the interview process. Think of examples from past experiences where you've successfully managed multiple responsibilities at once, as this will be key in the Customer Experience Coordinator role.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication. Emphasise any roles where you've engaged with clients or gathered feedback, as this aligns closely with the Customer Experience Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your confidence in speaking with people and your ability to follow scripts while maintaining a natural tone. This will show that you understand the job requirements.
Showcase Your Skills: Highlight specific skills that are relevant to the role, such as multitasking, using diallers, and managing information across systems. Provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castle Employment Agency Ltd
✨Show Your Communication Skills
Since the role involves speaking with customers, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and engagingly, as this will reflect how you would interact with clients.
✨Familiarise Yourself with the Role
Make sure you understand the specifics of the Customer Experience Coordinator position. Research the company’s values and their approach to customer feedback, so you can discuss how your skills align with their goals.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various customer interactions. Prepare examples from your past experiences where you successfully managed customer feedback or resolved issues, showcasing your problem-solving skills.
✨Demonstrate Your Multi-Tasking Ability
The job requires using multiple systems while speaking with customers. Be ready to discuss how you manage multiple tasks effectively, perhaps by sharing a relevant experience where you juggled different responsibilities successfully.
