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- Tasks: Engage with customers to gather feedback through friendly phone calls.
- Company: Join a leading global business focused on enhancing client relationships.
- Benefits: Earn £13 per hour for a 3-week temporary role, Monday to Friday.
- Why this job: Perfect for those who love connecting with people and making an impact.
- Qualifications: Confident communicators with a mature approach and multitasking skills.
- Other info: Immediate start required; must have own transport to Sherburn.
Are you confident speaking with people and capturing their feedback in a friendly, engaging way?
This Customer Service role offers the chance to work with a leading, global business in their Customer Experience team on a client feedback project that takes place twice a year, helping them better understand and improve their client relationships.
This is a temporary role for a 3-week period, requiring an immediate start. Based in Sherburn, between Scarborough and Malton, you will need to be able to drive and have your own transport.
The Customer Experience Researcher role will involve:
- Calling customers to complete a customer experience questionnaire (This is not cold calling)
- Using a dialler to make calls, asking questions and typing up responses as you go
- Updating and verifying contact details, including email and phone numbers
- Speaking with both UK and international companies
- Working across two easy-to-use systems to record and manage information
We’re looking for people who are confident speaking with various people with a mature approach, the ability to follow a script while still sounding natural and engaging and are comfortable multi-tasking.
This will be for 3 weeks in September, working Monday to Friday 9am-5pm earning £13 per hour.
If you enjoy speaking to people and capturing their feedback in a professional yet personable way, this is a great opportunity to join a respected business and be part of a friendly, supportive team. #J-18808-Ljbffr
Customer Experience Coordinator employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Familiarise yourself with the company and its customer experience initiatives. Understanding their values and how they engage with clients will help you tailor your conversations and show genuine interest during the role.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations with friends or family. This will help you become more comfortable following a script while still sounding natural and engaging, which is crucial for this role.
✨Tip Number 3
Get to know the tools you'll be using, such as the dialler and information management systems. Familiarity with these systems can boost your confidence and efficiency when handling calls and recording responses.
✨Tip Number 4
Be prepared to demonstrate your ability to multi-task during the interview process. Think of examples from past experiences where you've successfully managed multiple responsibilities at once, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and communication. Emphasise any previous roles where you interacted with clients or gathered feedback, showcasing your ability to engage with people.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role. Mention your confidence in speaking with people and your ability to follow scripts while sounding natural. Use specific examples from past experiences to illustrate your skills.
Highlight Relevant Skills: In your application, emphasise skills such as multitasking, attention to detail, and proficiency with technology. Mention any experience with call systems or data entry, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is essential for a Customer Experience Coordinator.
How to prepare for a job interview at Castle Employment Agency Ltd
✨Show Your Communication Skills
Since the role involves speaking with customers, it's crucial to demonstrate your communication skills during the interview. Practice articulating your thoughts clearly and engagingly, as this will reflect how you would interact with clients.
✨Familiarise Yourself with the Role
Make sure you understand the specifics of the Customer Experience Coordinator position. Review the job description thoroughly and be prepared to discuss how your skills align with the responsibilities, especially around capturing feedback and using systems to manage information.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle various customer interactions. Think of examples from your past experiences where you successfully managed customer feedback or resolved issues, as this will showcase your problem-solving skills.
✨Demonstrate Your Adaptability
The role requires multi-tasking and using different systems. Be ready to discuss how you've adapted to new tools or processes in previous jobs, highlighting your ability to learn quickly and manage multiple tasks effectively.
