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For Companies At a Glance
- Tasks: Provide frontline IT support and solve technical problems for users.
- Company: Established organisation in Brandesburton with a focus on service quality.
- Benefits: Competitive salary, supportive team, and opportunities for skill development.
- Why this job: Kickstart your IT career while helping others and learning new technologies.
- Qualifications: 1-3 years in customer support, strong communication skills, and a proactive attitude.
- Other info: Flexible working hours and a chance to grow within the IT field.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Salary: Competitive, dependent on experience
Hours: 40 hours per week
Location: Brandesburton, East Yorkshire
Type: Full-time, permanent
Are you an early-career IT professional who enjoys helping people and solving technical problems? This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment. You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.
Key Responsibilities
- Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation
- Deliver support via phone, email, chat and face-to-face interactions
- Accurately log, update and manage incidents within the service desk system
- Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible
- Escalate issues appropriately while managing customer expectations
- Adhere to agreed SLAs and internal IT policies and procedures
- Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled
- Identify and report recurring issues or trends relating to users, software or departments
- Support wider IT initiatives and service improvement projects
- Work flexibly across varying day-shift patterns
- Undertake additional tasks as required by the Service Desk Manager
What We’re Looking For
- 1 to 3 years’ experience in a customer-facing support role, ideally within IT or technology
- Strong customer service focus with excellent communication and interpersonal skills
- Logical, structured approach to fault finding and issue resolution
- Good working knowledge of Microsoft Windows client devices
- Understanding of Active Directory (Users and Computers) and Microsoft Exchange
- Well organized with good time management and the ability to work independently
- Proactive, flexible and eager to learn
- Full UK driving licence and access to own transport
Desirable
- Experience supporting mobile devices across Microsoft, Apple and Android platforms
- Exposure to ITIL-aligned service desk environments
What You’ll Receive
- A structured entry-level IT role within a supportive service desk team
- Exposure to a broad range of technologies and user environments
- Opportunity to develop technical skills and progress within IT
- A stable organization with a strong focus on service quality and collaboration
Junior IT Support Technician in Brandesburton employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Support Technician in Brandesburton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who work in IT. They might know of openings or can give you a heads-up about companies looking for someone just like you.
✨Tip Number 2
Don’t underestimate the power of social media! Follow companies you’re interested in on LinkedIn and engage with their posts. It’s a great way to get noticed and show your enthusiasm for the industry.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific technical issues or customer interactions. We all know that confidence is key, so the more you prepare, the better you'll perform!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Junior IT Support Technician in Brandesburton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Junior IT Support Technician role. Highlight any customer-facing support experience and technical skills, especially with Microsoft Windows and Active Directory.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about IT support. Share specific examples of how you've helped others solve technical problems and how you approach fault finding.
Showcase Your Communication Skills: Since this role involves a lot of interaction with users, make sure your application demonstrates your excellent communication skills. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Windows, Active Directory, and Microsoft Exchange. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical foundation and readiness for the Junior IT Support Technician position.
✨Show Off Your Customer Service Skills
Since this role is all about helping people, prepare examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and how you manage expectations, as this will demonstrate your ability to provide excellent support.
✨Practice Problem-Solving Scenarios
Think of common IT issues and how you would approach solving them. During the interview, you might be asked to walk through your thought process on diagnosing a problem. Practising these scenarios will help you articulate your logical approach to fault finding.
✨Ask Insightful Questions
Prepare some questions about the company’s IT processes or the team you'll be working with. This shows your interest in the role and helps you understand how you can contribute to their service improvement projects. Plus, it gives you a chance to see if the company is the right fit for you!
