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- Tasks: Provide frontline IT support and assist users with their tech issues.
- Company: A well-established organisation in Brandesburton with a supportive team culture.
- Benefits: Path for growth in IT, supportive environment, and hands-on experience.
- Why this job: Kickstart your IT career while helping others and learning best practices.
- Qualifications: Customer service background and some technical experience, especially with Microsoft.
- Other info: Great opportunity for career advancement in a dynamic field.
The predicted salary is between 28800 - 43200 £ per year.
A well-established organization in Brandesburton is seeking a Junior IT Support Technician to provide frontline IT support. You will be the first point of contact for IT issues, enjoying the opportunity to help users while following ITIL best practices.
Ideal candidates have a customer service background and some technical experience, particularly with Microsoft technologies. This role offers a path for growth in the IT field within a supportive team environment.
Entry-Level IT Support Technician - Grow in Service Desk in Brandesburton employer: Castle Employment Agency Ltd
Contact Detail:
Castle Employment Agency Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry-Level IT Support Technician - Grow in Service Desk in Brandesburton
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who work in IT. They might know of openings or can give you a heads-up about companies looking for entry-level support technicians.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact for IT issues, role-play common scenarios with a friend. This will help you feel more confident when dealing with real users.
✨Tip Number 3
Don’t forget to brush up on your technical knowledge! Familiarise yourself with Microsoft technologies and ITIL best practices. There are loads of free resources online that can help you get up to speed.
✨Tip Number 4
Apply through our website! We’ve got a bunch of exciting opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our supportive team.
We think you need these skills to ace Entry-Level IT Support Technician - Grow in Service Desk in Brandesburton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any customer service experience and technical skills, especially with Microsoft technologies. We want to see how your background fits the role of an IT Support Technician!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Share why you’re excited about this role and how you can contribute to our team. We love seeing genuine enthusiasm for helping users with their IT issues.
Showcase Your Problem-Solving Skills: In your application, mention specific examples where you've successfully resolved IT issues or helped customers. We appreciate candidates who can demonstrate their ability to think on their feet!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Castle Employment Agency Ltd
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft technologies, as they’re likely to come up in the interview. Be prepared to discuss any relevant experience you have, even if it’s just from personal projects or coursework.
✨Show Off Your Customer Service Skills
Since this role involves frontline support, highlight your customer service experience. Think of examples where you’ve successfully resolved issues or helped someone out, and be ready to share those stories.
✨Familiarise Yourself with ITIL Practices
Understanding ITIL best practices is key for this position. Do a bit of research on ITIL principles and be ready to explain how they can improve IT support processes during your interview.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team and the company culture. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to learn more about growth opportunities within the organisation.
