At a Glance
- Tasks: Provide 1st Line IT support and troubleshoot hardware and software issues.
- Company: Established business in Boroughbridge with a supportive IT team.
- Benefits: Salary of £25,000 - £28,000, 30 days holiday, healthcare benefits, and on-site parking.
- Other info: Ongoing training and development opportunities in a varied IT landscape.
- Why this job: Gain hands-on experience in a dynamic IT environment with real career growth.
- Qualifications: Previous IT support experience and problem-solving skills are essential.
The predicted salary is between 25000 - 28000 £ per year.
An established and growing business in Boroughbridge, North Yorkshire, is looking to welcome a 1st Line IT Support Technician to its internal IT team. Offering a salary of £25,000 - £28,000 and Monday to Friday hours of 9:00am - 5:00pm (40 hours per week), this is an excellent opportunity to develop your technical skills within a supportive and forward-thinking IT environment.
This is far more than a traditional helpdesk role. You will provide first-line support to users across the business while gaining hands-on exposure to infrastructure, networking, virtualisation and security technologies. Working alongside experienced IT professionals, you will have the opportunity to develop your technical skills and build a long-term career within a supportive environment.
Responsibilities:- Providing 1st Line IT support to users across the business, with opportunities to assist on 2nd Line support issues
- Diagnosing and resolving hardware, software and user account issues
- Supporting Windows 11 desktops and laptops
- Assisting with Windows Server and Hyper-V administration
- Supporting networking infrastructure and Wi-Fi connectivity
- Helping maintain SonicWall firewalls and endpoint security solutions
- Supporting Android tablets, CCTV, access control and time and attendance systems
- Assisting with IT infrastructure maintenance and continuous improvement projects
- Delivering excellent face-to-face and remote customer support
We are seeking someone with previous experience in an IT support environment who enjoys solving problems and delivering excellent customer service. Ideally, you will have exposure to:
- Windows 11
- Windows Server
- Hyper-V
- Networking fundamentals
- Hardware support and troubleshooting
- General IT infrastructure
- Endpoint security solutions
Experience with SonicWall firewalls, CCTV or access control systems would be beneficial but isn’t essential, as training and development will be provided.
Benefits / What’s on offer?- Excellent opportunities to develop into Infrastructure and 2nd Line Support
- Exposure to a broad and varied IT environment
- Supportive team with ongoing training and development
- 30 days holiday (inclusive of Bank Holidays)
- Healthcare benefit
- On-site parking
- Long-term career progression within an established business
If you’re looking to develop your IT career in a role that offers genuine technical variety and excellent learning opportunities, we’d love to hear from you.
Contact Details:
Castle Employment Agency Ltd Recruitment Team
