Patient Services Team Member (Maternity Cover) in Derby

Patient Services Team Member (Maternity Cover)

Ideal opportunity for a confident, hard-working individual to help make a difference in the local community and join a friendly, supportive, and hard-working team.

Applicants must have excellent communication, telephone, and customer service skills.

Position is for maternity cover (12 months) with possibility of extension or becoming permanent.

Primary working hours- Monday 13:15 till 18:30- Thursday 13:15 till 18:30- Friday 08:00 till 13:15

Previous general practice experience is essential ideally working with SystmOne and the ability to work under pressure in a fast-changing environment is essential.

Main duties of the job

The successful candidate will be involved in a wide and varied set of duties including, but not limited to;

• Processing appointment requests and actively signposting patients to the correct point of care.
• Direct patient contact via the telephone and face-to-face.
• Managing other patient inquiries and requests via the telephone or our online consultation portal.
• Front desk duties, managing the reception and waiting room.
• Provide administrative support to members of the primary health care team in the following.
• Digital workflow and correspondence management
• Processing of patient repeat prescriptions and other medication requests.
• Monitoring patient call and recall systems.
• Long Term Condition clinic support.

About us

Castle Donington Surgery serves as a vital healthcare hub in the semi-rural landscape of Castle Donington, catering to a community of approximately 10,500 patients and counting. Our dedicated clinical team, comprising 8 Doctors, 4 Practice Nurses, HCAs, Clinical Pharmacists embodies our commitment to delivering compassionate and comprehensive care to all.

As a GP training practice, we take pride in nurturing the next generation of healthcare professionals, offering invaluable support and placements to medical students and GP registrars. Through mentorship and hands-on experience, we cultivate a culture of continuous learning, ensuring the highest standards of care for the future for our patients.

Conveniently located, Castle Donington Surgery offers an easy commute within the South Derbyshire, Nottinghamshire and Leicestershire areas, with free onsite parking available for added convenience.

Job responsibilities

Reception support

• Ensure familiarity with the appointment system (SystmOne)
• Process appointment requests from patients
• Answer telephone calls
• Managing patient enquiries and requests
• Front desk duties, managing the reception and waiting room

Administrative support

• Provide administrative support to members of the primary health care team ensuring appropriate practice records are kept up-to-date
• Scanning of letters and relevant correspondence into patient notes both electronic and paper format
• Sorting of post in and out
• Processing of repeat prescriptions
• Monitoring patient call and recall systems
• Processing NHS mail
• Private/insurance work
• Patient medical records movement
• Ensure security of data at all times

Qualifications

• Educated to GCSE level or equivalent
• GCSE Mathematics and English (C or above)
• NVQ Level 2 in Health and Social Care

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting, especially General Practice

Skills

• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Competent in the use of MS Office applications
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other Qualities

• Flexibility to work outside of core office hours