Patient Services Team Member (Full Time) in Derby

Ideal opportunity for a confident, hard-working individual to help make a difference in the local community and join a friendly, supportive, and hard-working team. Applicants must have excellent communication, telephone, and customer service skills. Position is for maternity cover (12 months) with possibility of extension or becoming permanent. Primary working hours - Variable, set between Monday to Friday between 08:00 and 18:30. Previous general practice experience is essential, ideally working with SystmOne, and the ability to work under pressure in a fast-changing environment is essential.

Main duties of the job:

• Processing appointment requests and actively signposting patients to the correct point of care.
• Direct patient contact via the telephone and face-to-face.
• Managing other patient inquiries and requests via the telephone or our online consultation portal.
• Front desk duties, managing the reception and waiting room.
• Provide administrative support to members of the primary health care team.
• Digital workflow and correspondence management.
• Processing of patient repeat prescriptions and other medication requests.
• Monitoring patient call and recall systems.
• Long Term Condition clinic support.

About us:

Castle Donington Surgery serves as a vital healthcare hub in the semi-rural landscape of Castle Donington, catering to a community of approximately 10,500 patients and counting. Our dedicated clinical team embodies our commitment to delivering compassionate and comprehensive care to all. As a GP training practice, we take pride in nurturing the next generation of healthcare professionals, offering invaluable support and placements to medical students and GP registrars.

Job responsibilities:

• Reception support: Ensure familiarity with the appointment system (SystmOne).
• Process appointment requests from patients.
• Answering telephone calls.
• Managing patient enquiries and requests.
• Front desk duties, managing the reception and waiting room.

Administrative support:

• Provide administrative support to members of the primary health care team ensuring appropriate practice records are kept up-to-date.
• Scanning of letters and relevant correspondence into patients' notes both electronic and paper format.
• Sorting of post in and out.
• Processing of repeat prescriptions.
• Monitoring patient call and recall systems.
• Processing NHS mail.
• Private/insurance work.
• Patient medical records movement.
• Ensure security of data at all times.

Qualifications:

• Educated to GCSE level or equivalent.
• GCSE Mathematics and English (C or above).
• NVQ Level 2 in Health and Social Care.

Experience:

• Experience of working with the general public.
• Experience of administrative duties.
• Experience of working in a healthcare setting, especially General Practice.

Skills:

• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Competent in the use of MS Office applications.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Personal Qualities:

• Polite and confident.
• Flexible and cooperative.
• Motivated.
• Forward thinker.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Ability to work under pressure.

Other Qualities:

• Flexibility to work outside of core office hours.