IT Support Technician

Company Description

Castle Computers is a tightly knit team based in Carlisle, offering reliable IT solutions to small and medium businesses. Since 1991, we have provided clients with hardware, software, and support, focusing on understanding their exact needs. We specialize in Sage products with over 20 years of partnership experience, offering advice, development, and training. We assist with office setups, hardware from trusted manufacturers, and provide repair services using genuine parts. Additionally, we offer top-notch firewall, anti-virus, monitoring, anti-spam software, VoIP systems, broadband, leased lines, mobiles, and CCTV systems on clients\’ request.

Role Description

This is a part-time, on-site role for an IT Support Technician located in Carlisle. The IT Support Technician will be responsible for providing technical support, troubleshooting issues related to desktop computers and laptops, Office 365, Teams, servers, and firewalls. Daily tasks include diagnosing software and hardware problems, providing on-site and remote support, and ensuring the optimal functioning of our customers\’ IT infrastructure.

Qualifications

• Technical support and troubleshooting skills
• Experience with desktops and laptops
• Proficiency in handling support calls
• Strong problem-solving abilities and attention to detail
• Excellent communication skills and the ability to work independently
• Relevant certifications and prior experience in IT support are beneficial
• An understanding of Sage products is a plus but not essential
• Understanding of firewalls and routers is essential

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