Sales Account Executive Location:
Paignton, Devon
Hours:
Monday to Friday, 8:00am
5:00pm (with some flexibility)
Full-time | Permanent Join an Award-Winning Manufacturer Due to continued growth and expansion, Casting Support Systems is looking for a motivated and customer
-focused
Sales Account Executive
to join our team. This is an exciting opportunity to become the first point of contact for our valued customers and support a recently secured major contract.
You'll
play a key role in building long-term customer relationships,
identifying
sales opportunities, and ensuring every customer receives an outstanding experience from enquiry through to delivery. If you enjoy working in a fast-paced environment, thrive on building relationships, and have a passion for delivering exceptional customer service alongside sales,
we'd
love to hear from you. The Role As a Sales Account Executive,
you'll
be responsible for
managing and developing both new and existing customer accounts. Working closely with colleagues across the business,
you'll
ensure customer requirements are understood, expectations are managed, and projects progress smoothly. This is a varied role that combines account management, customer service, sales, and internal coordination. Key Responsibilities Build and
maintain
strong relationships with new and existing customers,
identifying
opportunities to grow accounts through warm sales and account development.
Respond to customer enquiries promptly,
preparing quotations and recommending suitable products
and manufacturing solutions.
Manage the customer journey from
initial
enquiry through to order completion, ensuring clear communication at every stage.
Provide
accurate
information on products, manufacturing capabilities, lead times, and delivery schedules.
Communicate with customers via telephone, email, and occasional face-to-face meetings.
Maintain
accurate
customer records, activities, and opportunities within our CRM system.
Work collaboratively with internal departments to ensure orders are processed efficiently and delivered on time.
Gather customer feedback,
identify
trends, and support continuous improvement initiatives.
Escalate customer concerns or complaints where
appropriate to
ensure swift resolution.
Contribute to achieving sales targets while
maintaining
exceptional customer satisfaction.
About You We're
looking for someone who enjoys building relationships, takes pride in delivering excellent service, and is confident identifying opportunities to add value for customers. You'll
ideally have: Previous
experience in sales, customer service, account management, or a similar customer-facing role.
Excellent verbal and written communication skills.
A confident and professional telephone manner.
Strong relationship-building and negotiation skills.
Excellent organisation and time management skills, with the ability to prioritise multiple tasks.
Good problem-solving skills and the ability to remain calm under pressure.
High attention to detail and accuracy.
Proficiency
in Microsoft Office, including Outlook, Excel, and Word.
Experience using CRM systems would be
advantageous
.
What We're Looking For You'll
be someone who
demonstrates
: A customer-first approach.
A proactive and commercially minded attitude.
Excellent communication and active listening skills.
Reliability, accountability, and professionalism.
Strong teamwork and collaboration.
Adaptability within a busy manufacturing environment.
Essential Requirements Full UK driving licence.
What We Offer The opportunity to join an award-winning and growing manufacturing business.
A modern,
state-of-the-art
manufacturing facility opened in 2023.
A friendly, supportive, and collaborative team environment.
Genuine career progression opportunities based on your performance and ambition.
25 days' annual leave plus Bank Holidays.
Company stakeholder pension following successful completion of probation.
Discounted electric vehicle charging on site.
Free on-site parking.
Flexible approach to working hours where business needs allow.
If
you're
looking for a role where you can make a real impact, build lasting customer
r
elationships, and develop your career within a growing business,
we'd
love to hear from you.
TPBN1_UKTJ
Locations
Sales Account Executive in Hampshire, Portsmouth employer: Casting Support Systems
As a Design Engineer at our company, you will thrive in a dynamic work culture that values innovation and collaboration, particularly within the investment casting industries for Aerospace and IGT sectors. We offer competitive salaries, generous holiday entitlements, and opportunities for professional growth, all while working in a supportive environment that encourages continuous improvement and active participation in projects. Our location features on-site parking and EV charging, making it convenient for you to join our team dedicated to delivering effective engineering solutions.
