Technical Quoting Specialist

This role sits within Castell Safety International, part of the Sentric group of Companies and reports to the Customer Excellence Manager.

Key purpose

We are looking for a Technical Quoting Specialist who will be the primary point of contact for customers requiring technical support and quotations. This office-based role is responsible for understanding customer requirements, configuring appropriate trapped key interlock solutions, and preparing accurate, competitive quotations that meet both customer needs and commercial objectives.

Key priorities & Responsibilities

Customer Enquiry Management

• Responding to inbound customer enquiries via telephone, email, and online channels in a timely and professional manner.
• Understanding and interpreting customer requirements, asking clarifying questions to ensure accurate specification of solutions.
• Logging all customer interactions accurately in the CRM system and maintaining up-to-date customer records.
• Managing enquiries effectively to meet response time SLAs and customer expectations.

Quotation Preparation

• Preparing accurate, technically sound quotations that meet customer specifications and commercial guidelines.
• Configuring interlock solutions using product knowledge and technical documentation.
• Ensuring quotations are clear, professional, and include all relevant technical and commercial information.

Internal Coordination & Stakeholder Liaison

• Escalating complex technical queries to the Application Engineer or Engineering as appropriate.
• Communicating customer feedback and requirements to relevant internal stakeholders.
• Supporting order processing and handover to ensure smooth fulfilment.
• Participating in team meetings and contributing to continuous improvement initiatives.
• Handling customer complaints professionally, escalating where necessary and ensuring timely resolution.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Job descriptions are reviewed as a minimum on an annual basis through the process of an Employee Annual Review.

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