Upholstery Technician in Trowbridge

Company Description

Castelan Group is a leader in providing warranties, claims handling, insurance validation, inspection services, and customer care solutions. Trusted by over 1.5 million households across the UK, Castelan offers tailored services, including end-to-end warranty solutions, repair, restoration, and care kits for a range of products. The company prides itself on enhancing customer experience and providing peace of mind through reliable after-sales care and a nationwide network of mobile repair technicians. With flexible service options and a focus on exceptional customer care, Castelan supports retail and insurance businesses while offering value to customers.

Role Description

The Upholstery Technician role is a full-time and remote position. The technician will be responsible for repairing and restoring upholstered furniture, conducting inspections, and managing claims-related repairs. Daily tasks include assessing damage, consulting with customers, and ensuring high-quality craftsmanship in all repairs. The technician will also maintain detailed records for claims and communicate effectively with the customer service team to provide an excellent customer experience.

Qualifications

• Expertise in Upholstery Repair, Furniture Restoration, and Craftsmanship
• Experience conducting inspections and assessing damaged furniture
• Strong customer service and communication skills
• Proficiency in maintaining detailed documentation and claim records
• Ability to work independently in a remote setting
• Prior experience in warranty, insurance, or furniture repair industries is an advantage
• Relevant certifications or training in upholstery or furniture repair are beneficial

Seniority level

Entry level

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Consumer Services

Location: Trowbridge, England, United Kingdom.