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For Companies At a Glance
- Tasks: Provide top-notch IT support, troubleshoot issues, and manage hardware/software installations.
- Company: Join Castelan, the UK's leading furniture repair experts, known for innovation and teamwork.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a team where your contributions matter and make a real impact.
- Qualifications: Minimum 12 months experience in 1st and 2nd line support; basic networking knowledge required.
- Other info: Travel is required; applications via Indeed will not be monitored.
The predicted salary is between 28800 - 43200 £ per year.
At Castelan, we are the UK’s leading furniture repair experts, providing insurance, commercial, and furniture care solutions tailored to meet the needs of top retailers, insurers, manufacturers, and leisure companies across the country. We are building a dynamic team where every contribution matters, from seasoned professionals guiding us with their expertise to bright new minds bringing fresh perspectives.
We are looking for an IT Support Technician.
Role Purpose
- To ensure customer satisfaction by delivering support services professionally and efficiently.
- To troubleshoot and repair supported IT hardware and software.
- To monitor current services and take proactive actions.
- To install new or replacement IT products as required.
Key Accountabilities
- Respond to hardware and software break/fix service calls and ensure equipment is fixed within the agreed Service Levels, including equipment with field technicians.
- Log all customer requests for service on the OTRS service desk system and ensure proper call progression.
- Perform authorized software installations and operating system rebuilds as necessary.
- Accurately complete asset labeling and associated paperwork in line with Castelan’s IT Asset Management policy.
- Manage end-user security access and email accounts in line with company policies.
- Complete ad-hoc IT projects as directed by the IT Operations Manager.
- Use the service desk system to schedule work and communicate with customers.
- Assist with IT equipment moves and changes as requested.
- Collaborate with team members to troubleshoot and resolve hardware and software issues, escalating incidents as needed.
- Perform on-site analysis, diagnosis, and resolution of 1st and 2nd line problems for end users, recommending and implementing solutions.
- Maintain working knowledge of current network protocols, operating systems, software, and standards, including Microsoft Windows 10, Windows Server 2008/2012/2016/2019, Microsoft Office Suite, and ITIL.
Specialist / Technical Knowledge
- Basic networking knowledge, including DHCP.
- Desktop support skills.
- Experience with Service Desk tools.
- Understanding of ITIL methodology.
- Experience with Active Directory and Office 365 is desirable.
Background and Knowledge
- Solid experience providing 1st and 2nd line support in a professional environment.
- Technical skills and working knowledge of desktop systems and Windows Server environments.
- Experience with server virtualization (Microsoft Hyper V) is advantageous.
Other
The above profile is not exhaustive; the company may require the role holder to undertake other duties as necessary.
Minimum 12 months experience required.
How to apply
Submit your CV and cover letter outlining your relevant experience via our Careers page by close of business on Friday, 04 July 2025. Applications via Indeed will not be monitored.
Visit: https://castelangroup.bamboohr.com/careers
Castelan is an equal opportunity employer. Due to the role location, travel is required. We cannot sponsor visas at this time. We are not seeking agency support currently.
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IT Support Technician employer: Castelan Group
Contact Detail:
Castelan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Familiarise yourself with the specific IT tools and software mentioned in the job description, such as Microsoft Windows Server and Office 365. Having hands-on experience or certifications in these areas can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for 1st and 2nd line support issues. Be prepared to discuss real-life scenarios where you've successfully resolved technical problems, as this will demonstrate your practical knowledge and problem-solving abilities.
✨Tip Number 3
Understand the importance of customer service in an IT support role. Be ready to share examples of how you've provided excellent support in previous positions, highlighting your communication skills and ability to work under pressure.
✨Tip Number 4
Network with current or former employees of Castelan if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the IT Support Technician position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in IT support, including any specific software or hardware you have worked with. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your technical skills, such as experience with Active Directory and ITIL methodology, and provide examples of how you've successfully resolved IT issues in the past.
Follow Application Instructions: Submit your CV and cover letter via the specified Careers page link. Make sure to adhere to the deadline and format requirements. Double-check for any typos or errors before hitting send to ensure a professional presentation.
How to prepare for a job interview at Castelan Group
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills mentioned in the job description, such as desktop support, networking basics, and familiarity with Windows Server environments. Brush up on your knowledge of Microsoft Office Suite and ITIL methodology to impress during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've successfully troubleshot and resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to think critically under pressure.
✨Familiarise Yourself with Service Desk Tools
Since experience with service desk tools is essential for this role, be ready to talk about any relevant systems you've used before. If you haven't used a specific tool, research it beforehand and be prepared to discuss how you'd adapt to new software.
✨Show Enthusiasm for Team Collaboration
Castelan values teamwork, so express your willingness to collaborate with colleagues. Share examples of how you've worked effectively in a team setting to resolve issues or complete projects, highlighting your communication skills and adaptability.
