Furniture Parts Logistics Operations Manager

Overview

Are you a people-focused leader who thrives on delivering operational excellence? We’re looking for an experienced Furniture Parts Logistics Operations Manager to lead our logistics team and play a vital role in delivering on our customer promise – a seamless, high-quality furniture repair journey.

As the Furniture Parts Logistics Operations Manager you will be accountable for the operational excellence of the Logistics Team, translating a passion for world-class customer service into tangible results. This involves inspiring, managing, and developing a high-performing team focused on efficiency and quality. Your core mission is to ensure the team consistently achieves and exceeds operational KPIs – covering processes, stock control, third-party logistics interactions, and global manufacturer relationships – all while keeping the customer experience at the absolute forefront. You will use performance data to drive timely improvements and maintain strict adherence to quality, compliance (including Financial Conduct Authority requirements), and client standards, ultimately ensuring our logistics function is a competitive advantage.

Primary Responsibilities

Many responsibilities are interlinked, so for ease are not repeated.

Team Leadership & People Management

• Provide dynamic leadership to motivate and engage the team, ensuring the consistent achievement of all key deadlines and Service Level Agreements (SLAs).
• Drive continuous improvement through regular coaching, mentoring, and performance reviews (1-2-1’s). Identify and implement succession plans to develop internal talent and foster a multi-skilled team environment.
• Manage daily team workload, resource allocation, and individual performance to ensure maximum utilisation, addressing any issues related to poor performance or absence promptly and fairly.
• Act as the champion for team well-being, ensuring a supportive and professional environment, and overseeing the end-to-end recruitment and onboarding process for new team members.

Operational Excellence & Process Integrity

• Proactively analyse team productivity, efficiency, and workflow data to identify trends, recommend, and implement process, personnel, and system improvements in collaboration with support teams.
• Ensure the team operates with full competence and strict adherence to all documented procedures, company policies, and relevant regulatory requirements (e.g., FCA).
• Successfully assess, plan, and implement any new business or work streams brought into the team, ensuring a seamless transition and integration.
• Partner effectively with other Team Managers and departments to ensure collaborative processes and a seamless, high-quality experience for the customer as they move between teams.

Stakeholder & Client Management

• Cultivate and maintain strong working relationships with key clients, suppliers, and external stakeholders, promptly resolving escalated queries and managing expectations.
• Maintain a strong awareness of overall business activities, working flexibly to support other departments and contribute to broader organisational goals.
• Conduct regular data analysis and reporting on team productivity and quality metrics to inform strategic decision-making and report progress to senior management.

Experience & Skills

• Demonstrable success in directly leading, motivating, and developing high-performing teams, ideally within a logistics, supply chain, or high-volume regulated environment.
• Expertise in performance management and improvement in a fast-paced, target-driven setting, with a natural ability to coach, influence, and energise others to achieve excellence.
• Practical experience in managing physical stock, parts ordering, supplier relationships, and inventory control.
• Expertise in Work In Progress (WIP) management and workflow coordination, with a strong focus on driving accountability against clear Service Level Agreements (SLAs).
• Sound understanding of customer service procedures, regulatory requirements (e.g., FCA), and the need to keep the customer at the heart of all logistics operations.
• Ability to effectively analyse and interpret management information and performance data to identify root causes, troubleshoot complex issues, and develop optimal solutions for the business and customer.
• Direct experience with process analysis and implementing changes to streamline workflows, enhance efficiency, and ensure all procedures are rigorously followed.
• Strong organisational skills with the ability to prioritise effectively and make quick, sound decisions in a high-pressure environment.
• Excellent written and verbal communication skills with the ability to tailor messages to effectively engage team members, clients, external parties, and senior stakeholders.
• Ability to use computers for various tasks such as data entry, internet research, and navigating different software programs, such as Microsoft Excel, Word, Outlook, and 365 Packages.

Core Competencies

A standard of behavioural and technical competencies required of all job roles to help the organisation to achieve a level of excellence.

Behavioural

• Takes Initiative.
• Leads by Example.
• Seeks to Add Greater Value.
• Takes Personal Responsibility.
• Strengthens Relationships Internally and Externally.
• Generates Enthusiasm and Energy.
• Treating Customers Fairly.

Technical

• Client Management.
• Resource Management.
• Task Management.
• Attention to Detail.
• Systematic Thinking.
• Knowledge of Systems & Procedures & Castelan Products.

If you’re passionate about leadership, continuous improvement, and creating exceptional customer experiences, this is a fantastic opportunity to make a real impact in a dynamic and growing business.

How to Apply:

Please submit your CV and a cover letter outlining your relevant experience through our Careers page. Please note that applications should be submitted by Monday 3 November 2025.