At a Glance
- Tasks: Deliver exceptional after-sales support and solve customer queries in a fast-paced environment.
- Company: Join a supportive team that values collaboration and high standards.
- Benefits: Enjoy competitive salary, 24/7 GP access, discounts, and career development opportunities.
- Other info: Onsite role with excellent transport links and a focus on personal growth.
- Why this job: Make a real impact by helping customers and enhancing their experience.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude required.
The predicted salary is between 27351 - 33429 £ per year.
Be the Voice That Makes the Difference. We're looking for a confident and customer-focused Customer Service Advisor to deliver exceptional after-sales support for our clients and their customers. If you thrive on helping people, solving problems, and creating positive experiences for your team as well as customers and clients, you'll feel right at home in this fast-moving, service-driven environment.
About the Role: In this role, you will handle service requests, communicate with clients and their customers, maintain clear contact across multiple channels, and keep customer records accurate and up to date. Working as part of our Claims Department, you will play a key part in ensuring every interaction is handled professionally, courteously, and in a way that exceeds expectations. You'll be responsible for providing outstanding after-sales care, ensuring that customer queries and claims are processed efficiently and effectively.
You will also:
- Communicate clearly and professionally with internal teams, clients, and customers via phone, email, and systems.
- Maintain and update operational databases and bespoke client systems with accuracy and attention to detail.
- Build and maintain strong knowledge of service agreements, processes, and products.
- Make confident decisions to achieve the best outcomes for customers and clients.
- Support team performance by collaborating and assisting colleagues during busy periods.
- Contribute to continuous improvement by embracing new processes and ways of working.
What You'll Bring: You'll make confident decisions, support your colleagues, and bring a proactive, can-do attitude to every interaction. Your ability to stay organised, informed, and professional will help you shine. You'll take ownership of your performance, maintain high standards, and always look for ways to improve the service you provide.
We're looking for someone who:
- Has strong communication and customer engagement skills.
- Is highly organised with excellent attention to detail.
- Demonstrates problem-solving ability and sound decision-making.
- Works collaboratively and supports others in achieving team goals.
- Is confident using Microsoft Office and internal systems.
- Has GCSE Maths and English (or equivalent).
- Is motivated to learn, develop, and grow within the role.
What You'll Be Part Of: You'll be part of a supportive team that values high standards, collaboration, and continuous improvement. We encourage personal growth, knowledge sharing, and professional development, with opportunities to support training and coaching within the team over time. With a strong focus on company culture and delivering excellent service, this is a role where your customer-first mindset truly makes an impact.
Salary: Starting at £25,610, rising to £26,000 after successful completion of probation.
What's In It for You? Alongside salary and pension, you'll enjoy:
- 24/7 GP access for you and your household.
- Discounts on cinema tickets, major retailers, and national brands.
- Career development and progression opportunities.
- Employee of the Month awards and celebratory events.
- Onsite Mental Health First Aid support.
- Staff socials, wellbeing initiatives, and charity fundraising.
- Free onsite parking (location dependent) and excellent transport links.
- Employee Assistance Programme for counselling, financial, and legal support.
As this is an onsite role, must be able to commute to and from the Head Office Address in Weston-super-Mare on a daily basis.
Customer Service Advisor employer: Castelan
Join a dynamic team in Weston-super-Mare as a Customer Service Advisor, where your passion for helping others will be valued and rewarded. With a strong emphasis on personal growth and collaboration, you'll benefit from career development opportunities, a supportive work culture, and a range of perks including 24/7 GP access and employee wellbeing initiatives. This is more than just a job; it's a chance to make a meaningful impact while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Castelan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Castelan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Castelan:Your cover letter is your chance to shine! Tell us why you want to work at Castelan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Castelan!
How to prepare for a job interview at Castelan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
