At a Glance
- Tasks: Coordinate orders, support drivers, and resolve customer queries in a busy transport operation.
- Company: Join a leading transport operation with a focus on customer service.
- Benefits: Competitive salary of £29,800 plus bonus, with opportunities for growth.
- Other info: Dynamic role with a chance to develop skills in administration and customer service.
- Why this job: Be the vital link between customers and transport teams, making a real impact.
- Qualifications: Strong communication skills and experience in transport or logistics preferred.
The predicted salary is between 31500 - 38500 £ per year.
We are currently recruiting for a Transport Clerk to join a busy transport operation in Epping. This is a customer-focused role, acting as a key link between customers, the warehouse and transport teams. You will be responsible for coordinating orders, supporting drivers, maintaining accurate records and resolving customer and supplier queries, ensuring a high level of service is maintained throughout the operation.
Key Responsibilities
- Process customer orders accurately and ensure delivery requirements are communicated effectively to depot staff.
- Act as a key point of contact for customers and suppliers, handling enquiries and complaints through to resolution.
- Support drivers with start-of-day and end-of-day processes, including dispatch and debrief.
- Complete accurate data entry across internal systems and reports.
- Book in orders and maintain pallet and job reports.
- Collate accurate information to support customer invoicing.
- Monitor and maintain data accuracy, security and integrity.
- Identify opportunities for continuous improvement across transport and customer service processes.
- Build strong working relationships with customers, suppliers, drivers and internal teams.
- Escalate issues appropriately where required.
- Maintain a safe working environment in line with company health and safety procedures.
About You
The successful candidate will have strong communication and organisational skills, with the confidence to deal professionally with customers, suppliers and drivers. You will ideally have:
- Previous experience within a transport, logistics or distribution environment.
- Strong customer service and problem-solving skills.
- Excellent written and verbal communication.
- Good numerical and analytical ability.
- Strong attention to detail and accurate data-entry skills.
- Good working knowledge of Microsoft Word, Excel and PowerPoint.
- The ability to remain calm and professional when dealing with complaints or disputes.
- Excellent organisational and time-management skills.
- A professional and approachable manner.
- Pallet network experience would be advantageous.
What's on Offer
This is an excellent opportunity to join an established transport operation in a varied role where you will have the opportunity to develop your experience across transport administration, customer service and logistics operations.
Transport Clerk in Epping) employer: Cast UK Limited
Join a dynamic and growing specialist contractor in London, where you will have the opportunity to lead high-value projects in commercial kitchens, HVAC, and ventilation. Our collaborative work culture fosters accountability and continuous improvement, allowing you to mentor and develop your team while building strong client relationships. With a competitive salary and comprehensive benefits package, this role offers not just a job, but a meaningful career path in a supportive environment.
