At a Glance
- Tasks: Provide first-line IT support and troubleshoot various technologies.
- Company: Leading multi-site organisation with a supportive culture.
- Benefits: Competitive salary, career development, and hands-on experience.
- Other info: Opportunity for travel and exposure to diverse technologies.
- Why this job: Kickstart your IT career while making a real difference in a dynamic environment.
- Qualifications: 1 year of IT support experience and strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
IT 1st Line Support
Theale
£27,000 - £30,000 per annum
The Opportunity
We're working with a leading, multi-site organisation that is looking to appoint an
IT 1st Line Support to join its IT function.
This is a fantastic opportunity for an IT professional looking to develop their technical skills within a supportive and collaborative environment.
You'll act as the first point of contact for IT support across the business, providing a high-quality service to users while gaining exposure to a broad range of technologies, systems and infrastructure.
The role is based in
Theale , with occasional travel to supported sites required, including monthly divisional visits.
The Role
As an IT 1st Line Support, you'll provide day-to-day technical support across hardware, software, applications, networks and user access.
Your responsibilities will include
- Acting as the first point of contact for IT support requests via telephone, email and face-to-face.
- Logging, managing and resolving incidents and service requests through their ticketing system.
- Providing first-line support across Microsoft 365, email, business applications, hardware, networks and peripherals.
- Supporting the full user lifecycle, including new starters, leavers, access changes and account administration.
- Configuring and supporting laptops, mobile devices, tablets, printers and other office IT equipment.
- Providing remote desktop support, including troubleshooting, software installation and basic remediation.
- Carrying out routine system and network checks to identify potential issues.
- Diagnosing and resolving hardware, software and network faults.
- Working with third-party suppliers and internal IT teams to escape and resolve more complex issues.
- Supporting VIP users where required.
- Assisting with IT equipment, software and user moves or changes.
- Supporting colleagues with network maintenance and upgrades, including switches, routers, servers and cabling.
- Creating and maintaining knowledge base articles and standard operating procedures.
- Working to agreed service levels and recognised IT service management practices.
- Travelling periodically to other company sites to provide hands‑on IT support.
About You
We're looking for someone with at least one year's experience in a corporate 1st Line IT Support environment who is keen to develop their technical career.
You’ll ideally have
- Experience providing 1st Line IT support within a corporate environment.
- Strong communication, organisation and customer service skills.
- A proactive approach, with the confidence to take ownership and work independently.
- Experience installing, configuring, deploying and troubleshooting IT hardware, software and networks.
- Experience supporting
Microsoft 365, Active Directory, Share Point and Exchange .
- Experience supporting
Android and i OS devices .
- Experience using a service desk/ticketing system
- A working knowledge of Active Directory, DNS, DHCP, virtualisation and business networking.
- An understanding of IT security principles, including firewalls, antivirus, web filtering and data protection.
- Knowledge of networking technologies including switches, routers, wireless access points, LAN/WAN, TCP/IP, VLANs, VPNs, SSL and IPSec.
- A full UK driving licence.
If you're an IT support professional with a strong customer focus, a proactive attitude and a genuine desire to develop your technical career, this could be an excellent next step.
#J-18808-Ljbffr
IT 1st Line Support in Theale employer: Cast UK Limited
Cast UK Limited is an excellent employer for those looking to thrive in the dynamic world of logistics. With a strong focus on employee growth and development, you will benefit from a supportive work culture that encourages innovation and autonomy. Located in Greater London, the company offers competitive salaries and commission structures, making it an attractive place for ambitious professionals eager to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land IT 1st Line Support in Theale
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cast UK Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cast UK Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cast UK Limited!
✨Direct Apply to Cast UK Limited
Let's not forget to apply directly through the Cast UK Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT 1st Line Support in Theale
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cast UK Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cast UK Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cast UK Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
