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For Companies At a Glance
- Tasks: Be the go-to person for IT support via phone, email, and in person.
- Company: Join Cast UK, a leading executive consultancy with a supportive team culture.
- Benefits: Access to modern training, career growth opportunities, and role-specific certifications.
- Why this job: Kickstart your IT career while making a real difference in a dynamic environment.
- Qualifications: 3 years of 1st line support experience and strong troubleshooting skills required.
- Other info: Enjoy a collaborative atmosphere with opportunities for internal promotion.
The predicted salary is between 30000 - 42000 £ per year.
What You'll Be Doing
- Act as the first point of contact for IT support via phone, email, and in person
- Log and manage incidents and service requests through a Service Desk tool
- Provide 1st line support for hardware, software, email, and network-related issues
- Set up and maintain IT equipment such as mobile devices, printers, and desktop systems
- Assist with user account management, onboarding/offboarding, and access control
- Troubleshoot and escalate issues where necessary to internal or 3rd-party teams
- Help maintain IT documentation and internal knowledge base
- Support IT colleagues with network hardware, software deployments, and system maintenance
- Occasionally travel to other supported UK sites to provide in-person support
What We're Looking For
- Minimum 3 years' experience in a 1st line support role in a corporate setting
- Strong troubleshooting and diagnostic skills
- Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint)
- Experience supporting Android/iOS devices and business telephony systems
- Working knowledge of IT networks (DNS, DHCP, VPN, etc.)
- ITIL Foundation certification (or willingness to obtain)
- Excellent communication and organisational skills
- Full UK driving licence (occasional travel required)
What You'll Gain
- Access to a modern learning and development platform
- Opportunities for career growth and internal promotion
- On-the-job training and role-specific certifications
- A supportive team culture grounded in shared values and open communication
IT 1st Line Support in Manchester) employer: Cast UK Limited
Contact Detail:
Cast UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 1st Line Support in Manchester)
✨Tip Number 1
Get your tech skills sharp! Brush up on your troubleshooting and diagnostic skills, especially with Microsoft technologies like Office 365 and Active Directory. We want to see you confidently tackle those 1st line support issues.
✨Tip Number 2
Practice your communication skills! As the first point of contact for IT support, being able to explain solutions clearly is key. We recommend role-playing common scenarios with a friend or family member to get comfortable.
✨Tip Number 3
Familiarise yourself with our Service Desk tool! Knowing how to log and manage incidents efficiently will set you apart. We suggest checking out tutorials or guides online to get a head start.
✨Tip Number 4
Don’t forget to network! Connect with current employees on LinkedIn or attend industry meetups. We love seeing candidates who are proactive and engaged in the community, so show us your enthusiasm!
We think you need these skills to ace IT 1st Line Support in Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st line support and showcases your troubleshooting skills. We want to see how your background aligns with the role, so don’t be shy about mentioning your familiarity with Microsoft technologies and any relevant certifications.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Communication Skills: As the first point of contact for IT support, strong communication is key. In your application, highlight examples where you've effectively communicated with users or resolved issues. This will show us that you can handle the demands of the role with ease.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Cast UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Office 365, AD, and Exchange. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had with Android/iOS devices.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've diagnosed and resolved IT issues in a corporate setting. Think about times when you had to escalate problems and how you communicated those situations to your team or users.
✨Communicate Clearly and Confidently
Since you'll be the first point of contact for IT support, practice explaining technical concepts in simple terms. Good communication is key, so consider doing mock interviews with friends to refine your delivery.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage incidents and service requests. Highlight any experience you have with Service Desk tools and how you keep documentation up to date, as this will show your potential employer that you're detail-oriented and proactive.
