IT 1st Line Support

IT 1st Line SupportTheale £27,000 – £30,000 per annum

Are you a proactive and customer-focused IT professional ready to be the face of support in a dynamic environment? We\’re looking for a 1st Line IT Support Technician to join a friendly and collaborative IT team, where your skills will help keep critical systems running and users supported across multiple sites.

What You\’ll Be Doing

• Act as the first point of contact for IT support – via phone, email, and in person
• Log and manage incidents and service requests through a Service Desk tool
• Provide 1st line support for hardware, software, email, and network-related issues
• Set up and maintain IT equipment such as mobile devices, printers, and desktop systems
• Assist with user account management, onboarding / offboarding, and access control
• Troubleshoot and elevate issues where necessary to internal or 3rd‑party teams
• Help maintain IT documentation and internal knowledge base
• Support IT colleagues with network hardware, software deployments, and system maintenance
• Occasionally travel to other supported UK sites to provide in‑person support

What We’re Looking For

• Minimum 3 years’ experience in a 1st line support role in a corporate setting
• Strong troubleshooting and diagnostic skills

Familiarity with Microsoft technolo…