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- Tasks: Manage day-to-day operations of the Field Service Engineering team and customer enquiries.
- Company: Join a well-established engineering business with a global customer base in Stockport.
- Benefits: Enjoy flexitime, hybrid working, generous holidays, and great career progression opportunities.
- Why this job: Be part of a fantastic culture while making a real impact in engineering services.
- Qualifications: Experience in customer-facing roles within engineering and strong commercial acumen required.
- Other info: Willingness to travel occasionally is needed for site visits.
The predicted salary is between 36000 - 60000 £ per year.
Location: Stockport
Salary: £ Competitive Salary + Excellent Benefits
Role Profile
My client is an established engineering business in Stockport, looking to appoint a Contract Manager to oversee and manage day to day operations within their Field Service Engineering team. If you have customer facing experience in an engineering service business, and want to work for a fantastic company with a global customer base, then this could be the career move for you!
Benefits
- Flexitime and Hybrid working
- Generous holiday allowance
- Competitive pension contributions
- Great working environment and culture
- Fantastic opportunities for development and career progression
Key Responsibilities:
- Manage all inbound customer enquiries, from initial quotations and planning through to final order execution and invoicing
- Oversee and manage a small team of Field Service Engineers, drawing up work schedules and ensuring optimal engineer utilisation
- Act as line manager for Field Service Engineers, conducting appraisals and approving travel, expenses and holidays
- Prepare all technical and commercial aspects for customer quotations and orders, managing costs to agreed profitability/margins
- Identify and order spare parts as required for each customer order
- Coordinate all relevant work activities between customers, sub-contractors and field engineers to ensure service jobs are delivered in line with agreed timescales and budgets
- Work with other internal teams to identify potential customers/opportunities and drive improvements in department processes
- Conduct customer site visits as needed
Skills & Experience:
- Proven track record in customer facing sales or contract management roles within Engineering
- Previous experience producing quotations and managing orders for field service/engineering services on customer sites
- Strong commercial acumen, with a track record in successfully managing customer contracts to agreed costings and profit margin
- Excellent negotiation and influencing skills
- Willingness to undertake sporadic business travel as required
Field Service Engineering Contract Manager in Stockport) employer: Cast UK Limited
Contact Detail:
Cast UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineering Contract Manager in Stockport)
✨Tip Number 1
Network with professionals in the engineering sector, especially those who have experience in field service management. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends in contract management.
✨Tip Number 2
Familiarise yourself with the specific software and tools commonly used in field service management. Being proficient in these can set you apart from other candidates and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss your previous experiences in managing customer contracts and how you've successfully navigated challenges. Use specific examples that highlight your negotiation skills and ability to manage costs effectively.
✨Tip Number 4
Research the company’s culture and values to align your approach during interviews. Understanding their focus on customer service and team collaboration will help you articulate how you can contribute to their success.
We think you need these skills to ace Field Service Engineering Contract Manager in Stockport)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and contract management within engineering. Use specific examples that demonstrate your skills in managing orders and producing quotations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your proven track record in managing customer contracts and how your skills align with the responsibilities outlined in the job description.
Highlight Key Skills: In your application, emphasise your negotiation and influencing skills, as well as your commercial acumen. Provide examples of how you've successfully managed costs and profit margins in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cast UK Limited
✨Showcase Your Customer-Facing Experience
Make sure to highlight your previous roles where you interacted with customers. Discuss specific examples of how you managed customer relationships and resolved issues, as this is crucial for the Field Service Engineering Contract Manager position.
✨Demonstrate Your Technical Knowledge
Prepare to discuss your understanding of engineering services and contract management. Be ready to explain how you've produced quotations and managed orders in past roles, as this will show your capability to handle the technical aspects of the job.
✨Emphasise Your Leadership Skills
Since the role involves managing a team of Field Service Engineers, be prepared to talk about your leadership style. Share experiences where you successfully led a team, conducted appraisals, or improved team performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage customer expectations. Think of scenarios where you had to negotiate terms or resolve conflicts, and be ready to discuss the outcomes.
