At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service delivery.
- Company: Join a leading global organisation with a supportive and high-performing team.
- Benefits: Enjoy a competitive salary, performance bonus, and hybrid working options.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 27900 - 34100 £ per year.
- Customer Care Specialist
- Redditch, Worcestershire
- £26,000 + 15% performance related bonus
- Hybrid - 3 Days in office with 2 days remote
Cast UK is supporting an industry-leading global organisation in their recruitment of a Customer Care Specialist to join its high performing customer service team.
Joining an established and experienced team, you'll be acting as the first point of contact for customers and ensuring seamless service delivery across the full customer journey from initial enquiry through to resolution.
You'll play a key role in maintaining customer satisfaction, supporting operational excellence, and strengthening long-term relationships.
The role is Monday to Friday, 9am - 5pm.
The working pattern is hybrid, with 2 x days WFH.
Key Responsibilities
- Manage multi-channel customer enquiries phone or email ensuring all requests are handled promptly and professionally.
- Process quotations and customer orders, ensuring accuracy and efficiency throughout the lifecycle.
- Monitor & co-ordinate order fulfilment, proactively communicating updates and managing delivery expectations.
- Collaborate with the technical support team and subject matter experts to resolve complex customer issues.
- Record customer feedback and report non-conformances, supporting continuous improvement initiatives.
- Manage escalations effectively, ensuring timely resolution and customer satisfaction.
- Maintain accurate records within CRM's (SAP and Salesforce) and case management systems.
- Support service excellence by contributing to performance metrics and customer satisfaction tracking.
Experience & Skills Required
- Previous experience in a customer service, customer care, or order management role within a fast-paced environment.
- Strong background in handling service requests, quotations, and order processing.
- Experience using CRM systems such as SAP, Salesforce, or similar platforms.
- Excellent communication and interpersonal skills with a customer first approach.
- High attention to detail with the ability to manage multiple priorities.
- Strong problem solving skills and the ability to work collaboratively across teams.
- Proactive, organised, and adaptable with a positive and solutions focused mindset.
- Ability to problem solve under time pressure with a logical outlook.
Want to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates. Specialising in, HR, Procurement, Buying, Supply Chain, and
Logistics, each member of our specialist team has a professional background specific to their recruiting sector. With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board. For more information on Cast
UK or to discuss how we can find talent for your business then please visit
Customer Care Specialist in Redditch employer: Cast UK Limited Careers
At Cast UK, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that fosters professional growth for IT 1st Line Support professionals. Located in Theale, our team enjoys competitive salaries, exposure to diverse technologies, and opportunities for career advancement within a leading multi-site organisation. Join us to develop your technical skills while providing high-quality IT support in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cast UK Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cast UK Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Specialist in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cast UK Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Cast UK Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cast UK Limited Careers!
How to prepare for a job interview at Cast UK Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
