At a Glance
- Tasks: Assist customers with inquiries via phone and email, resolving issues efficiently.
- Company: Join a reputable business in the security and hardware industry.
- Benefits: Competitive salary, monthly bonuses, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on teamwork and continuous improvement.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Customer Support Advisor
Location
West Yorkshire - Office based
Hours
Monday to Friday, full time - 35 hours
Salary
- £24,000 - £30,000 DOE + monthly bonus potential of approx. £275
- Permanent / Full time
About the role
Are you passionate about delivering excellent customer service and solving problems? We're looking for a
Customer Support Advisor to join an established business within the security and hardware industry.
You'll handle inbound customer enquiries across phone and email, supporting both B2B and B2C customers while working closely with internal teams to resolve queries quickly and effectively.
This is a fast-paced role suited to someone who enjoys building customer relationships, handling technical queries and delivering a consistently high level of service.
Why should I apply?
Join a growing, customer-focused business with a strong reputation for quality products and excellent service.
You'll work alongside Customer Services, Sales, Technical, Quality, Operations and Finance teams, giving you the opportunity to develop your product knowledge and make a genuine impact on the customer experience.
What will you be doing?
- Handle inbound customer enquiries via phone and email.
- Resolve general and technical customer queries.
- Manage complaints, returns and credits.
- Provide product troubleshooting and support.
- Liaise with Quality Control and internal departments.
- Support stock control activities.
- Work closely with the external Sales team.
- Maintain accurate customer and order records.
- Manage your own workload in a busy environment.
- Identify opportunities for continuous improvement.
- Deliver excellent customer service at every interaction.
What will you ideally bring to the role?
- Previous customer service and call-handling experience.
- Excellent verbal and written communication skills.
- Strong administration and organisational skills.
- Good attention to detail and accuracy.
- Ability to prioritise and multitask.
- Strong problem-solving skills.
- Experience using Microsoft Word, Excel and Outlook.
- Experience with CRM/customer service systems.
- GCSE Maths and English at grades A-C or equivalent.
Experience with doors, locks, PVC windows/doors, Sage, stock systems or logistics would be advantageous but is not essential.
We're looking for someone who is professional, patient, empathetic, approachable, flexible and genuinely customer-focused.
Want to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates.
Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector.
With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board.
For more information on Cast UK or to discuss how we can find talent for your business then please visit www. castuk. com
Customer Support Advisor in Dewsbury employer: Cast UK Limited Careers
At Cast UK, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that fosters professional growth for IT 1st Line Support professionals. Located in Theale, our team enjoys competitive salaries, exposure to diverse technologies, and opportunities for career advancement within a leading multi-site organisation. Join us to develop your technical skills while providing high-quality IT support in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Advisor in Dewsbury
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cast UK Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cast UK Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Advisor in Dewsbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cast UK Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Cast UK Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cast UK Limited Careers!
How to prepare for a job interview at Cast UK Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
