At a Glance
- Tasks: Deliver exceptional customer service and support sales through effective communication.
- Company: Join a global, values-driven company with a supportive culture.
- Benefits: Competitive salary, bonuses, ongoing training, and career development opportunities.
- Other info: Enjoy a friendly team atmosphere with clear pathways for progression.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Customer service experience is a plus; strong communication and organisational skills are essential.
The predicted salary is between 25200 - 30800 £ per year.
- Customer Experience Advisor
- £27,928 basic salary + bonus + benefits
- Permanent/Full time
- Cumbernauld
- An exciting opportunity has arisen to join a collaborative and supportive
Customer Experience Team within a fast-paced, office-based environment.
You'll play a key role in delivering exceptional customer service and supporting sales activity through strong communication, organisation and attention to detail.
Why should I apply?
Join a global, values-driven company and be part of a supportive environment where your career can thrive.
This role offers exciting opportunities to develop your skills, work across multiple teams, and make a real impact.
With strong training, mentoring, and progression pathways, you'll gain exposure to diverse aspects of the business while contributing to a company renowned for delivering essential solutions.
If you're motivated, collaborative, and eager to grow, this is the place to build a rewarding career.
Key Responsibilities
- Manage inbound customer calls, orders, and enquiries, ensuring accuracy and excellent service.
- Make proactive outbound calls to generate repeat orders, upsell, and identify opportunities for growth.
- Build strong working relationships with internal teams including Sales, Operations, and Supply Chain.
- Handle customer queries efficiently via phone, email, and internal systems.
- Support team performance by contributing to call handling and service-level KPIs.
- Demonstrate proactive communication and ownership of shared inbox tasks.
- Maintain accuracy in data entry and order management.
- Take responsibility for personal development and always uphold company values.
- Thrive in a busy environment, managing multiple priorities effectively.
- Contribute to team and individual targets, with the opportunity to earn performancerelated bonuses.
About You
- Previous customer service or sales support experience (ideal but not essential).
- Confident communicator with excellent listening and problem-solving skills.
- Strong organisational skills with good attention to detail.
- Proficient in Microsoft Office, particularly Excel and Outlook.
- Positive, proactive, and able to work both independently and as part of a team.
- Comfortable working in a fast-paced environment with high call volumes.
- Keen to progress your career over the next few years.
- Full driving license is preferred but not essential. What's in It for You
- Ongoing training and access to a modern e-learning platform.
- Mentoring and development support to help you progress.
- A friendly, inclusive, and growth-focused work environment.
- Opportunity to develop your career within a supportive team culture.
Want to recruit a similar role?
Cast UK is a leading executive consultancy, providing national recruitment solutions to both clients and candidates.
Specialising in, HR, Procurement, Buying, Supply Chain, and Logistics, each member of our specialist team has a professional background specific to their recruiting sector.
With this unique insight and knowledge, our consultants are able to place individuals from trainee through to main board.
For more information on Cast UK or to discuss how we can find talent for your business then please visit
Customer Experience Advisor employer: Cast UK Limited Careers
At Cast UK, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that fosters professional growth for IT 1st Line Support professionals. Located in Theale, our team enjoys competitive salaries, exposure to diverse technologies, and opportunities for career advancement within a leading multi-site organisation. Join us to develop your technical skills while providing high-quality IT support in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cast UK Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cast UK Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cast UK Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Cast UK Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cast UK Limited Careers!
How to prepare for a job interview at Cast UK Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
