At a Glance
- Tasks: Engage with customers, resolve inquiries, and drive sales through upselling and cross-selling.
- Company: Join a leading sustainable packaging supplier making a positive environmental impact.
- Benefits: Competitive salary, bonuses, and benefits in a full-time role.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Be part of a purpose-driven team focused on eco-friendly solutions and innovation.
- Qualifications: Strong communication skills, sales-driven mindset, and proficiency in Excel.
The predicted salary is between 31500 - 38500 £ per year.
Cast UK are partnering with a leading specialist supplier of sustainable packaging solutions, supporting customers across the food-to-go and catering sectors, who are recruiting an additional team member for a Telesales & Customer Service Executive role.
The role requires excellent communication skills both written and verbal, exceptional customer service and sales skills. You will play a pivotal role in driving revenue growth by cross-selling/upselling to increase basket size and provide attentive and personalised assistance to incoming customer enquiries. You will also be required to make outbound calls to promote the products and services of the company.
For this role, we're looking for someone who is commercially driven and sales-hungry, with a proactive, outbound approach to business development and a strong desire to generate new opportunities and drive sales growth.
Why should I apply? Join a company making a real impact on sustainability, providing eco-friendly solutions that help businesses reduce their environmental footprint. This is a great opportunity to contribute your skills in a purpose-driven, innovative environment while growing professionally alongside a team committed to quality, creativity, and positive change.
Key Responsibilities
- Respond to customer inquiries and resolve issues to ensure satisfaction.
- Process orders via online platforms and email.
- Build and maintain client relationships, identifying opportunities for upselling and new business.
- Generate leads and support business development.
- Track and manage sampling requests using CRM.
- Maintain knowledge of products, pricing, competitors, and market.
- Collaborate with the team to deliver high-quality customer service and meet sales targets.
About You
- Intermediate to advanced Excel skills.
- The ability to manage a high volume of administrative tasks and effectively multitask in a fast-paced environment.
- Strong upselling and cross-selling abilities.
- A proactive approach to identifying new business opportunities.
- The ability to work closely with the Procurement team to prepare and submit quotations for bespoke and branded product enquiries.
- A strong commercial focus, with responsibility for actively following up submitted quotations and converting opportunities into customer orders.
- Supporting the Telesales Team leader.
Customer Services Executive in Borehamwood employer: Cast UK Limited Careers
At Cast UK, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that fosters professional growth for IT 1st Line Support professionals. Located in Theale, our team enjoys competitive salaries, exposure to diverse technologies, and opportunities for career advancement within a leading multi-site organisation. Join us to develop your technical skills while providing high-quality IT support in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Borehamwood
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Cast UK Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Cast UK Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Borehamwood
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Cast UK Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at Cast UK Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Cast UK Limited Careers!
How to prepare for a job interview at Cast UK Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
