At a Glance
- Tasks: Create compelling customer stories and drive marketing initiatives for expansion and retention.
- Company: Join a unicorn tech company revolutionising cloud-native infrastructure with AI.
- Benefits: Flexible remote work, equity options, learning budget, and extra days off.
- Other info: Collaborate with a global team of experts and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by amplifying customer voices in a fast-paced, innovative environment.
- Qualifications: 5+ years in customer marketing with strong storytelling and organisational skills.
The predicted salary is between 60000 - 80000 £ per year.
Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production. The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation. Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.
We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead.
In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started. Join us as we build the future of autonomous infrastructure.
As Customer Marketing Manager at Cast AI, you will turn real-world success stories into compelling proof points, build advocacy programs that amplify customer voices, and work cross-functionally to drive expansion and retention through marketing. This is a high-impact, high-visibility role where you'll own the full lifecycle of customer marketing, from reference programs and case studies to customer community engagement and expansion campaigns.
Requirements:- 5+ years of experience in customer marketing, customer success marketing, or a closely related B2B marketing role.
- Track record of building and managing customer advocacy programs from scratch in a SaaS or cloud-infrastructure company.
- Strong storytelling skills: ability to translate complex technical outcomes (e.g., Kubernetes cost savings, autoscaling improvements) into clear, compelling narratives for technical and business audiences.
- Experience producing customer case studies, video testimonials, and reference content across multiple formats and channels.
- Familiarity with AI infrastructure, data platforms, or developer workflows is a plus.
- Data-driven mindset with experience measuring the impact of customer marketing on pipeline, retention, and expansion.
- Highly organized, with the ability to manage multiple programs and stakeholders simultaneously without losing quality.
- Comfortable operating in a fast-paced, remote-first environment where ownership and initiative are expected.
- English level: Fluent (written and spoken). Additional European languages are a plus.
- Own and grow Cast AI's customer advocacy program, including customer stories and case studies across multiple formats.
- Partner with Customer Success and Sales to support expansion and retention goals through marketing.
- Build and scale community touchpoints and customer-focused campaigns tied to key business moments.
- Develop and maintain a customer reference database, coordinating reference requests cross-functionally.
- Track and report on the impact of customer marketing programs.
What’s in it for you? Enjoy a flexible, remote-first global environment. Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology. Equity options. Spend 10% of your work time on personal projects or self-improvement. Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills. Team-building budget and company events to connect with your colleagues. Equipment budget to ensure you have everything you need. Extra days off to help maintain a healthy work-life balance.
Hiring process: Screening call with Recruiter, Hiring Manager interview, 1-2 additional interviews based on the role.
*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
*Please note that Cast AI does not provide any form of visa sponsorship/work permit.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Marketing Manager in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through professional groups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past work and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their values and goals. We want to see your passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Cast AI.
We think you need these skills to ace Remote Customer Marketing Manager in Surrey
Some tips for your application 🫡
Show Your Storytelling Skills:Since this role is all about turning complex ideas into compelling narratives, make sure your application reflects your storytelling prowess. Use clear examples from your past experiences that showcase how you've successfully communicated technical outcomes to different audiences.
Tailor Your Application:We want to see how you fit into our world! Customise your CV and cover letter to highlight your relevant experience in customer marketing and advocacy programs. Mention specific achievements that align with the responsibilities of the Customer Marketing Manager role.
Be Data-Driven:Don’t forget to include metrics that demonstrate the impact of your previous marketing efforts. We love numbers! Show us how your strategies have driven retention and expansion, as this will resonate well with our data-driven culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative, which we really appreciate!
How to prepare for a job interview at CAST AI
✨Know Your Stuff
Make sure you understand the ins and outs of customer marketing, especially in a SaaS or cloud-infrastructure context. Brush up on your knowledge of Kubernetes and AI infrastructure, as you'll need to translate complex technical outcomes into compelling narratives.
✨Showcase Your Storytelling Skills
Prepare examples of how you've turned customer success stories into impactful case studies or testimonials. Be ready to discuss your process for creating these materials and how they contributed to customer retention and expansion.
✨Demonstrate Your Data-Driven Mindset
Be prepared to talk about how you've measured the impact of your marketing efforts in previous roles. Bring specific metrics or results that showcase your ability to drive pipeline, retention, and expansion through customer marketing.
✨Embrace the Remote Culture
Since this is a remote-first role, highlight your experience working in fast-paced, distributed teams. Share examples of how you've taken ownership and initiative in previous positions, and how you manage multiple projects without losing quality.
