At a Glance
- Tasks: Create compelling customer stories and drive marketing initiatives for expansion and retention.
- Company: Join a unicorn tech company revolutionising cloud-native infrastructure with AI.
- Benefits: Flexible remote work, equity options, learning budget, and extra days off.
- Other info: Collaborate with a global team of experts and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by amplifying customer voices in a fast-paced, innovative environment.
- Qualifications: 5+ years in customer marketing with strong storytelling and organisational skills.
Why Cast AI? Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production. The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation. Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.
Global team, diverse perspectives: We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead.
Unicorn momentum: In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started. Join us as we build the future of autonomous infrastructure.
About the Role: As Customer Marketing Manager at Cast AI, you will turn real-world success stories into compelling proof points, build advocacy programs that amplify customer voices, and work cross-functionally to drive expansion and retention through marketing. This is a high-impact, high-visibility role where you'll own the full lifecycle of customer marketing, from reference programs and case studies to customer community engagement and expansion campaigns.
Requirements:
- 5+ years of experience in customer marketing, customer success marketing, or a closely related B2B marketing role.
- Track record of building and managing customer advocacy programs from scratch in a SaaS or cloud-infrastructure company.
- Strong storytelling skills: ability to translate complex technical outcomes (e.g., Kubernetes cost savings, autoscaling improvements) into clear, compelling narratives for technical and business audiences.
- Experience producing customer case studies, video testimonials, and reference content across multiple formats and channels.
- Familiarity with AI infrastructure, data platforms, or developer workflows is a plus.
- Data-driven mindset with experience measuring the impact of customer marketing on pipeline, retention, and expansion.
- Highly organized, with the ability to manage multiple programs and stakeholders simultaneously without losing quality.
- Comfortable operating in a fast-paced, remote-first environment where ownership and initiative are expected.
- English level: Fluent (written and spoken). Additional European languages are a plus.
Responsibilities:
- Own and grow Cast AI's customer advocacy program, including customer stories and case studies across multiple formats.
- Partner with Customer Success and Sales to support expansion and retention goals through marketing.
- Build and scale community touchpoints and customer-focused campaigns tied to key business moments.
- Develop and maintain a customer reference database, coordinating reference requests cross-functionally.
- Track and report on the impact of customer marketing programs.
What’s in it for you?
- Enjoy a flexible, remote-first global environment.
- Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
- Equity options.
- Spend 10% of your work time on personal projects or self-improvement.
- Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
- Team-building budget and company events to connect with your colleagues.
- Equipment budget to ensure you have everything you need.
- Extra days off to help maintain a healthy work-life balance.
Hiring process:
- Screening call with Recruiter
- Hiring Manager interview
- 1-2 additional interviews based on the role
*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
*Please note that Cast AI does not provide any form of visa sponsorship/work permit.
Remote Customer Marketing Manager in Stoke-on-Trent employer: CAST AI
At Cast AI, we pride ourselves on being an exceptional employer that champions a flexible, remote-first work culture, allowing you to thrive in a global environment filled with innovative cloud experts. With a strong focus on employee growth, we offer a generous learning budget, equity options, and the unique opportunity to dedicate 10% of your work time to personal projects, ensuring that you can continuously develop your skills while contributing to our mission of revolutionising autonomous infrastructure. Join us in Miami or from anywhere around the world, and be part of a diverse team that values collaboration, creativity, and a healthy work-life balance.
We think you need these skills to ace Remote Customer Marketing Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Your Storytelling Skills:We want to see how you can turn complex ideas into engaging stories. Use your application to showcase your ability to translate technical outcomes into narratives that resonate with both technical and business audiences.
Highlight Your Experience:Make sure to detail your experience in customer marketing or related roles. We’re looking for someone who has built advocacy programs from scratch, so share specific examples of your past successes and how they relate to our needs.
Be Data-Driven:We love numbers! Include any metrics or data that demonstrate the impact of your previous customer marketing efforts. This will help us understand how you measure success and drive results.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at CAST AI
✨Know Your Customer Marketing
Make sure you brush up on your customer marketing knowledge, especially in the SaaS and cloud infrastructure space. Be ready to discuss your past experiences in building advocacy programs and how you've turned customer success stories into compelling narratives.
✨Showcase Your Storytelling Skills
Prepare to demonstrate your storytelling abilities by translating complex technical outcomes into relatable stories. Think about examples where you've successfully communicated technical benefits to both technical and business audiences.
✨Be Data-Driven
Since this role requires a data-driven mindset, come prepared with metrics and examples of how your previous customer marketing efforts have impacted pipeline, retention, and expansion. This will show that you understand the importance of measuring success.
✨Embrace the Remote Environment
As Cast AI operates in a remote-first environment, highlight your experience working independently and managing multiple projects. Share examples of how you've taken ownership and initiative in past roles, as this is key to thriving in their fast-paced culture.
