At a Glance
- Tasks: Create compelling customer stories and drive marketing initiatives for expansion and retention.
- Company: Join a unicorn tech company revolutionising cloud-native infrastructure with AI.
- Benefits: Flexible remote work, equity options, learning budget, and extra days off.
- Other info: Collaborate with a global team of experts and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by amplifying customer voices in a fast-paced, innovative environment.
- Qualifications: 5+ years in customer marketing with strong storytelling and organisational skills.
The predicted salary is between 60000 - 80000 £ per year.
Why Cast AI? Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production. The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation. Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.
Global team, diverse perspectives: We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead.
Unicorn momentum: In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started. Join us as we build the future of autonomous infrastructure.
About the Role: As Customer Marketing Manager at Cast AI, you will turn real-world success stories into compelling proof points, build advocacy programs that amplify customer voices, and work cross-functionally to drive expansion and retention through marketing. This is a high-impact, high-visibility role where you'll own the full lifecycle of customer marketing, from reference programs and case studies to customer community engagement and expansion campaigns.
Requirements:
- 5+ years of experience in customer marketing, customer success marketing, or a closely related B2B marketing role.
- Track record of building and managing customer advocacy programs from scratch in a SaaS or cloud-infrastructure company.
- Strong storytelling skills: ability to translate complex technical outcomes (e.g., Kubernetes cost savings, autoscaling improvements) into clear, compelling narratives for technical and business audiences.
- Experience producing customer case studies, video testimonials, and reference content across multiple formats and channels.
- Familiarity with AI infrastructure, data platforms, or developer workflows is a plus.
- Data-driven mindset with experience measuring the impact of customer marketing on pipeline, retention, and expansion.
- Highly organized, with the ability to manage multiple programs and stakeholders simultaneously without losing quality.
- Comfortable operating in a fast-paced, remote-first environment where ownership and initiative are expected.
- English level: Fluent (written and spoken). Additional European languages are a plus.
Responsibilities:
- Own and grow Cast AI's customer advocacy program, including customer stories and case studies across multiple formats.
- Partner with Customer Success and Sales to support expansion and retention goals through marketing.
- Build and scale community touchpoints and customer-focused campaigns tied to key business moments.
- Develop and maintain a customer reference database, coordinating reference requests cross-functionally.
- Track and report on the impact of customer marketing programs.
What’s in it for you?
- Enjoy a flexible, remote-first global environment.
- Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
- Equity options.
- Spend 10% of your work time on personal projects or self-improvement.
- Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
- Team-building budget and company events to connect with your colleagues.
- Equipment budget to ensure you have everything you need.
- Extra days off to help maintain a healthy work-life balance.
Hiring process: Screening call with Recruiter, Hiring Manager interview, 1-2 additional interviews based on the role.
*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
*Please note that Cast AI does not provide any form of visa sponsorship/work permit.
Remote Customer Marketing Manager employer: CAST AI
At Cast AI, we pride ourselves on being an exceptional employer that champions a flexible, remote-first work culture, allowing you to thrive in a global environment filled with innovative cloud experts. With a strong focus on employee growth, we offer a generous learning budget, equity options, and the unique opportunity to dedicate 10% of your work time to personal projects, ensuring that you can continuously develop your skills while contributing to our mission of revolutionising autonomous infrastructure. Join us in Miami or from anywhere in the world, and be part of a diverse team that values collaboration, creativity, and a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Marketing Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through professional groups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their values and goals. We want to see your passion!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Cast AI.
We think you need these skills to ace Remote Customer Marketing Manager
Some tips for your application 🫡
Show Your Storytelling Skills:Make sure to highlight your storytelling abilities in your application. We want to see how you can turn complex technical outcomes into engaging narratives that resonate with both technical and business audiences.
Tailor Your Experience:When applying, focus on your experience in customer marketing and advocacy programs. We’re looking for someone who has built these from scratch, so be specific about your achievements and how they relate to our needs.
Be Data-Driven:Don’t forget to mention your data-driven mindset! We love candidates who can measure the impact of their marketing efforts, so share any relevant metrics or results from your previous roles.
Apply Through Our Website:Finally, make sure to apply through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the hiring process!
How to prepare for a job interview at CAST AI
✨Know Your Stuff
Make sure you understand the ins and outs of customer marketing, especially in a SaaS or cloud-infrastructure context. Brush up on your knowledge of Kubernetes and AI infrastructure, as being able to speak confidently about these topics will impress the interviewers.
✨Tell Compelling Stories
Since storytelling is key for this role, prepare examples of how you've turned complex technical outcomes into engaging narratives. Think about specific case studies or customer success stories you've worked on and be ready to share them during the interview.
✨Show Your Data Skills
Be prepared to discuss how you've measured the impact of your customer marketing efforts in the past. Bring examples of metrics you've tracked and how they influenced decision-making. This will demonstrate your data-driven mindset, which is crucial for the role.
✨Embrace the Remote Culture
As this is a remote-first position, highlight your experience working in similar environments. Share how you manage multiple projects and stakeholders effectively while maintaining quality. This will show that you're comfortable with the fast-paced nature of the role.
