At a Glance
- Tasks: Create compelling customer stories and drive marketing initiatives for expansion and retention.
- Company: Join a unicorn tech company revolutionising cloud-native infrastructure with AI.
- Benefits: Flexible remote work, equity options, learning budget, and extra days off.
- Other info: Collaborate with a global team of experts and enjoy excellent career growth opportunities.
- Why this job: Make a real impact by amplifying customer voices in a fast-paced, innovative environment.
- Qualifications: 5+ years in customer marketing with strong storytelling and organisational skills.
The predicted salary is between 60000 - 80000 £ per year.
Why Cast AI? Cast AI is an automation platform that operates cloud-native and AI infrastructure at scale. By embedding autonomous decision-making directly into Kubernetes and cloud environments, Cast AI continuously optimizes performance, reliability, and efficiency in production. The old way doesn't work. As Kubernetes and AI environments grow, manual decisions don’t. Cast AI replaces tickets, alerts, and manual tuning with continuous automation that adapts infrastructure as conditions change. Efficiency and cost savings follow naturally from that automation. Over 2,100 companies already rely on Cast AI, including Akamai, BMW, Cisco, FICO, HuggingFace, NielsenIQ, Swisscom, and TGS.
Global team, diverse perspectives: We're headquartered in Miami, but our impact is international. We take a global and intentional approach to diversity. Today, Cast AI operates across 34 countries spanning Europe, North America, Latin America, and APAC, bringing a wide range of perspectives into how we build and lead.
Unicorn momentum: In January 2026, we achieved unicorn status with a strategic investment from Pacific Alliance Ventures, the corporate venture arm of Shinsegae Group (a $50+ billion Korean conglomerate). Our valuation now exceeds $1 billion, and we're just getting started. Join us as we build the future of autonomous infrastructure.
About the Role: As Customer Marketing Manager at Cast AI, you will turn real-world success stories into compelling proof points, build advocacy programs that amplify customer voices, and work cross-functionally to drive expansion and retention through marketing. This is a high-impact, high-visibility role where you'll own the full lifecycle of customer marketing, from reference programs and case studies to customer community engagement and expansion campaigns.
Requirements:
- 5+ years of experience in customer marketing, customer success marketing, or a closely related B2B marketing role.
- Track record of building and managing customer advocacy programs from scratch in a SaaS or cloud-infrastructure company.
- Strong storytelling skills: ability to translate complex technical outcomes (e.g., Kubernetes cost savings, autoscaling improvements) into clear, compelling narratives for technical and business audiences.
- Experience producing customer case studies, video testimonials, and reference content across multiple formats and channels.
- Familiarity with AI infrastructure, data platforms, or developer workflows is a plus.
- Data-driven mindset with experience measuring the impact of customer marketing on pipeline, retention, and expansion.
- Highly organized, with the ability to manage multiple programs and stakeholders simultaneously without losing quality.
- Comfortable operating in a fast-paced, remote-first environment where ownership and initiative are expected.
- English level: Fluent (written and spoken). Additional European languages are a plus.
Responsibilities:
- Own and grow Cast AI's customer advocacy program, including customer stories and case studies across multiple formats.
- Partner with Customer Success and Sales to support expansion and retention goals through marketing.
- Build and scale community touchpoints and customer-focused campaigns tied to key business moments.
- Develop and maintain a customer reference database, coordinating reference requests cross-functionally.
- Track and report on the impact of customer marketing programs.
What’s in it for you?
- Enjoy a flexible, remote-first global environment.
- Collaborate with a global team of cloud experts and innovators, passionate about pushing the boundaries of Kubernetes technology.
- Equity options.
- Spend 10% of your work time on personal projects or self-improvement.
- Learning budget for professional and personal development - including access to international conferences and courses that elevate your skills.
- Team-building budget and company events to connect with your colleagues.
- Equipment budget to ensure you have everything you need.
- Extra days off to help maintain a healthy work-life balance.
Hiring process:
- Screening call with Recruiter
- Hiring Manager interview
- 1-2 additional interviews based on the role
*As part of our standard hiring process, we would like to inform you that a background check may be conducted at the final stage of recruitment through our third-party provider, Checkr.
*Please note that Cast AI does not provide any form of visa sponsorship/work permit.
Remote Customer Marketing Manager in Luton employer: CAST AI
At Cast AI, we pride ourselves on being an exceptional employer that champions a flexible, remote-first work culture, allowing you to thrive in a global environment filled with diverse perspectives. As a Customer Marketing Manager, you'll have the opportunity to drive impactful customer advocacy programs while enjoying benefits such as equity options, a dedicated learning budget for professional development, and extra days off to ensure a healthy work-life balance. Join us in shaping the future of autonomous infrastructure and be part of a team that values innovation, collaboration, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Marketing Manager in Luton
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or through professional groups. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your answers to reflect how your experience aligns with their values and goals. We want to see your passion for what we do!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Cast AI.
We think you need these skills to ace Remote Customer Marketing Manager in Luton
Some tips for your application 🫡
Show Your Storytelling Skills:Make sure to highlight your storytelling abilities in your application. We want to see how you can turn complex ideas into engaging narratives that resonate with both technical and business audiences.
Tailor Your Experience:When applying, tailor your experience to match the role. We’re looking for someone with a solid background in customer marketing, so don’t be shy about showcasing your relevant achievements and projects.
Be Data-Driven:We love numbers! Include any metrics or data that demonstrate the impact of your previous customer marketing efforts. This will show us that you have a data-driven mindset and understand how to measure success.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Cast AI.
How to prepare for a job interview at CAST AI
✨Know Your Customer Marketing Stuff
Make sure you brush up on your customer marketing knowledge, especially in the SaaS and cloud infrastructure space. Be ready to discuss your past experiences in building advocacy programs and how you've turned customer success stories into compelling narratives.
✨Show Off Your Storytelling Skills
Since this role requires strong storytelling abilities, prepare examples of how you've translated complex technical outcomes into clear, engaging content. Think about specific case studies or testimonials you've worked on and be ready to share them.
✨Be Data-Driven
Cast AI values a data-driven mindset, so come prepared with metrics that demonstrate the impact of your previous customer marketing efforts. Highlight how you've measured success in terms of pipeline, retention, and expansion.
✨Embrace the Remote Environment
As this is a remote-first role, show that you're comfortable working independently and managing multiple projects. Share examples of how you've thrived in fast-paced environments and maintained quality while juggling various stakeholders.
