At a Glance
- Tasks: Lead a small team in client services, focusing on post-KYC compliance and onboarding.
- Company: Join a pioneering firm in the regulated crypto space, backed by major financial names.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for career progression.
- Why this job: Be part of a rapidly growing company with an inspiring culture and impactful work.
- Qualifications: Supervisory experience in operations or client services; crypto knowledge is a plus.
- Other info: Open to all backgrounds; fair recruitment process guaranteed.
The predicted salary is between 43200 - 72000 £ per year.
CassonX are delighted to be partnering with one of the premier names in the regulated Crypto world, where this company is absolutely pioneering in the digital assets professional world. With the backing of some major names in the Financial Services world, this company offers a unique proposition of offering a secure and compliant place to work, employs some of the best profiles in the market has to offer, whilst under the leadership of a truly inspirational Manager, creates an enjoyable and forthcoming place to work. Whilst this role is starting as 5 days in office, they plan to be hybrid within six months.
This role is pitched by the client to identify someone who is AVP level looking to step up, and is available due to an internal promotion. Those with short notice periods will be given preferential treatment in the selection process, to enable the internal promotion to take place soonest.
To be considered for this role, CassonX are looking to identify someone who has at least supervised an Operationally aligned team that supports the post-compliance KYC process in either On Boarding, maintaining Client Reference/Static data, Client Services or even Controls functions. You must be able to showcase experience of supervising staff, delegating/managing workloads, performance reviews of employees and be able to demonstrate working on projects or change initiatives.
You do not have to have crypto working experience to be considered for this fantastic opportunity, but if you do have any knowledge of digital assets experience like Bitcoin and Ethereum, or even Staking as example, then this is highly advantageous. Preference will be given to those who can showcase experience of strong customer services skills coupled with creating risk limits, avoiding conflicts/breaches and agreeing permissions in various systems.
This exciting leadership role of a small team in multiple geographies will see you acting in a senior client facing role, and will see you lead a team that supports Operations with everything post KYC-compliance checks, validation and onboarding of new customers. You will provide verification of the new customer, maintain their details within the internal systems, and complete all checks and create controls and restrictions for them to actively start trading. This is for all digital assets that they encounter.
The company is about to embark on substantial growth and expected to double in size this calendar year, so there is outstanding career progression available for those who would be interested.
A detailed job description is available to those who showcase a CV demonstrating your relevant experience.
CassonX Limited are committed to providing fair employment opportunities to all applicants. We encourage anyone to apply, regardless of their background, and promote a fair and inclusive recruitment process based on merit. If you require any assistance throughout the interview process to improve your experience, kindly let us know.
Contact Detail:
CassonX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Crypto/Digital Assets - Client Services/On Boarding/Client Static Data - Cas...
✨Tip Number 1
Familiarise yourself with the latest trends in the crypto and digital assets space. Understanding key concepts like KYC compliance, client onboarding processes, and the regulatory landscape will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the crypto industry. Attend relevant events or webinars to connect with others in the field, as personal recommendations can significantly boost your chances of landing an interview.
✨Tip Number 3
Showcase your leadership skills by preparing examples of how you've successfully managed teams and projects in the past. Be ready to discuss specific instances where you improved processes or resolved conflicts.
✨Tip Number 4
Research the company culture and values of the organisation you're applying to. Tailor your conversations to reflect how your personal values align with theirs, demonstrating that you're a great fit for their team.
We think you need these skills to ace Operations Manager - Crypto/Digital Assets - Client Services/On Boarding/Client Static Data - Cas...
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supervising operational teams, particularly in areas like KYC processes, client services, or onboarding. Use specific examples to demonstrate your leadership skills and project management experience.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention any knowledge of digital assets, such as Bitcoin or Ethereum, and how your background aligns with the company's goals. Be sure to convey your customer service skills and ability to manage risk.
Showcase Relevant Skills: Highlight skills that are crucial for the role, such as team management, performance reviews, and workload delegation. If you have experience with compliance checks or creating controls, make sure to include that as well.
Follow Up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position. This can help keep your application top of mind for the hiring team.
How to prepare for a job interview at CassonX
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team. Be prepared to discuss your experience in supervising staff, managing workloads, and conducting performance reviews. Use specific examples to illustrate how you've successfully led teams in the past.
✨Demonstrate Your Knowledge of KYC Processes
Since this role involves post-compliance KYC processes, make sure you can articulate your understanding of these procedures. Discuss any relevant experience you have in onboarding clients and maintaining client reference/static data.
✨Highlight Customer Service Experience
Strong customer service skills are essential for this position. Be ready to share examples of how you've handled client interactions, resolved conflicts, and ensured customer satisfaction in previous roles.
✨Express Enthusiasm for Digital Assets
While prior experience in crypto isn't mandatory, showing a genuine interest in digital assets like Bitcoin and Ethereum can set you apart. Research current trends in the crypto world and be prepared to discuss them during your interview.