At a Glance
- Tasks: Deliver exceptional customer experiences in a luxury retail environment at Harrods.
- Company: Join Cassina, a leader in contemporary design and luxury furniture.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Flexible hours with weekend and evening availability; work in various London locations.
- Why this job: Be part of a prestigious brand and build lasting client relationships.
- Qualifications: Degree in Interior Design or related field preferred; 2 years in luxury retail required.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the London Sales Advisor – Harrods Store role at Cassina. The Store Sales Advisor is responsible for delivering an exceptional, design-led customer experience within a luxury retail environment, fully aligned with the standards of the brand and the prestige of the Harrods setting. They combine deep product knowledge, refined sales capability, and a passion for contemporary design to build long‑term client relationships and drive commercial performance.
Key Responsibilities
- Welcome customers and provide exceptional hospitality;
- Conduct needs analysis to understand aesthetic and functional requirements;
- Present craftsmanship, materials, and brand heritage with confidence;
- Build a long‑term client book including private and trade clients;
- Achieve and exceed monthly and annual sales targets;
- Maintain accurate sales forecasts and follow‑up pipelines;
- Build and maintain a sales pipeline, creation through to close and after sale.
Store & Brand Experience
- Maintain impeccable store and visual merchandising standards;
- Ensure displays embody brand identity and presentation quality.
Operational & Administrative Responsibilities
- Process orders and payments accurately;
- Coordinate delivery, custom orders, and after‑sales support;
- Resolve customer issues professionally and promptly.
Brand Representation & Growth
- Attend brand events and training;
- Support the Harrods Concession Manager in implementing sales initiatives that increase sales performance and improve the customer experience;
- Act as an ambassador of contemporary design and craftsmanship.
Required Experience & Qualifications
- Degree in Interior Design, Architecture, or related field preferred;
- Minimum 2 years’ experience in luxury furniture or design retail;
- Experience with trade clients desirable;
- Strong English skills; an additional language is an advantage.
Skills & Attributes
- Understanding of materials, finishes, craftsmanship, and design history;
- CRM, POS, and quoting tool familiarity;
- Highly customer‑focused and adaptive;
- Strong communication and persuasive storytelling skills;
- Target‑driven, organised, and composed under pressure;
- Luxury store environment (e.g., within a premium department store);
- Weekend and evening availability required;
- Willing to work in any London Retail location.
Location London, UK
Seniority Level Associate
Employment Type Full-time
Job Function Furniture and Home Furnishings Manufacturing and Interior Design
Equal Opportunity Statement Our company is an equal opportunity employer. Interested candidates can send their CV with authorization for EU 2016/679 (GDPR).
London Sales Advisor – Harrods Store employer: Cassina
Cassina is an exceptional employer that champions creativity and collaboration within the luxury design sector. With a strong focus on employee growth, we offer unique opportunities for professional development and a vibrant work culture that celebrates innovation and quality. Located in the heart of the UK, our team enjoys a dynamic environment where every contribution is valued, making it a truly rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land London Sales Advisor – Harrods Store
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Cassina's history, their design philosophy, and what sets them apart in the luxury market. This knowledge will help you connect with the brand and impress during your chat.
✨Tip Number 2
Practice your storytelling skills! When discussing your experience, focus on how you've built relationships with clients and exceeded sales targets. Use specific examples that showcase your passion for design and customer service.
✨Tip Number 3
Dress the part! Since you're applying for a luxury retail position, make sure your outfit reflects the brand's aesthetic. Looking polished and professional will show that you understand the importance of presentation in this environment.
✨Tip Number 4
Don't forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace London Sales Advisor – Harrods Store
Some tips for your application 🫡
Show Your Passion for Design:When writing your application, let your love for contemporary design shine through. Share any relevant experiences or projects that highlight your understanding of craftsmanship and materials, as this will resonate with us at StudySmarter and the role at Harrods.
Tailor Your CV:Make sure your CV is tailored to the Sales Advisor position. Highlight your experience in luxury retail and any specific achievements that demonstrate your ability to build long-term client relationships and exceed sales targets. We want to see how you can contribute to our team!
Be Personable and Professional:In your cover letter, strike a balance between professionalism and personality. We’re looking for someone who can connect with clients while maintaining the high standards expected in a luxury environment. Let us know why you’d be a great fit for the Harrods setting!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at StudySmarter.
How to prepare for a job interview at Cassina
✨Know Your Product Inside Out
Before the interview, dive deep into understanding the products you'll be selling. Familiarise yourself with the craftsmanship, materials, and brand heritage. This knowledge will not only impress your interviewers but also help you convey confidence when discussing the products with potential clients.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about how you can relate these experiences to the luxury retail environment at Harrods. Highlight your ability to conduct needs analysis and build long-term client relationships.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales achievements and how you met or exceeded targets. Use specific metrics if possible. This will show that you're target-driven and understand the importance of driving commercial performance in a luxury setting.
✨Embrace the Brand's Identity
Research Cassina and its position within the luxury market. Understand their design philosophy and how it aligns with contemporary design trends. During the interview, express your passion for the brand and how you can embody its identity while maintaining impeccable store standards.
