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- Tasks: Support daily operations and enhance client experiences in a luxury jewellery brand.
- Company: Cassandra Goad, a renowned luxury fine jewellery brand with 40 years of heritage.
- Benefits: Enjoy staff discounts, holiday perks, and a fun workplace culture.
- Other info: In-person role with occasional Saturday work and exciting event coordination.
- Why this job: Join a dynamic team and make a real impact in a hands-on role.
- Qualifications: 2+ years in operations or admin, strong organisational skills, and Excel proficiency.
The predicted salary is between 35000 - 45000 ÂŁ per year.
Cassandra Goad is an established luxury fine jewellery brand with over 40 years of heritage, known for exceptional craftsmanship and distinctive design. We create unique client experiences both in our boutique and through carefully curated events.
We are looking for a highly organised, handsâon Operations Manager to support Cassandra, the founder, with dayâtoâday operation of the business and help the team deliver a seamless client experience. This is a practical, detailâfocused role at the centre of the business. You will work closely with Cassandra and across all teams to ensure smooth operations - from managing calendars and suppliers to coordinating events and analysing client data.
This role is ideal for someone who thrives on organisation, enjoys problemâsolving, and is comfortable balancing multiple priorities across admin, logistics, and light data analysis.
Key Responsibilities- DayâtoâDay Operations
- Support the smooth running of the business across all functions
- Manage Cassandra's calendar, scheduling, and communication with internal teams and external stakeholders
- Act as a central point of communication across teams, suppliers, and stakeholders
- Events & Logistics
- Organise and execute logistics side of events, liaising with the marketing and creative teams to ensure the agreed creative vision is delivered
- Liaise with caterers, venues, and suppliers
- Order and manage drinks, props, and event materials
- Oversee event setup, takedown, and logistics
- Manage storage and organisation of event materials (onâsite and offâsite)
- Orders & Customer Operations
- Ensure boutique and online orders are processed, packaged, and delivered efficiently
- Work closely with the boutique team to maintain a high level of client experience
- Oversee and improve boutique communication with clients, including gifting, follow up and relationship maintenance
- Data & Analysis
- Analyse client purchase history and behaviour
- Maintain and organise client and operational data
- Produce simple reports and insights to support decisionâmaking
- Systems & Problem Solving
- Improve and implement operational processes and workflows
- Coordinate IT support and resolve dayâtoâday operational issues
- Ensure the business runs efficiently and proactively address problems
Please note this is an inâperson role and you will be required to work occasional Saturdays throughout the year as well as all events.
Requirements- 2+ years' experience in operations, or administrative roles (luxury or retail is a plus)
- Highly organised with strong attention to detail
- Proactive and able to take ownership of tasks
- Comfortable managing multiple workstreams at once
- Strong Excel skills (data handling and basic analysis)
- Excellent communication skills with both internal teams and external partners
- A practical, handsâon approach - willing to both plan and execute
- Ability to use project management tools like Trello or Asana to track workflows
- Flexible, selfâmotivated and keen to flourish in a small and dynamic team
- Right to work in the U.K. is mandatory
- Workplace pension
- 20 days holiday (including boutique closed between Christmas and New Year)
- Staff discounts on jewellery
- Staff manicures
- New Collection away day
- Birthday surprises
Operations Manager employer: Cassandra Goad
Contact Detail:
Cassandra Goad Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Operations Manager
â¨Tip Number 1
Network like a pro! Reach out to people in the luxury retail and operations space. Attend events, join relevant groups, and donât be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Showcase your organisational skills! When you get the chance to chat with potential employers, share specific examples of how you've managed multiple priorities or improved processes in past roles. This will demonstrate that you're the hands-on Operations Manager they need.
â¨Tip Number 3
Be proactive in your follow-ups! After interviews or networking events, send a quick thank-you note. Mention something specific from your conversation to keep you fresh in their minds. It shows you're genuinely interested and keeps the lines of communication open.
â¨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative to apply directly. Make sure your application reflects your passion for luxury retail and your knack for problem-solving. Letâs get you in the door!
We think you need these skills to ace Operations Manager
Some tips for your application đŤĄ
Show Your Organisational Skills: In your application, make sure to highlight your organisational prowess. We want to see how you manage multiple tasks and keep everything running smoothly, just like we do at Cassandra Goad.
Tailor Your Experience: Donât just send a generic CV! Tailor your experience to match the Operations Manager role. We love seeing how your past roles relate to managing calendars, events, and client interactions.
Be Proactive in Your Approach: Weâre looking for someone who takes ownership of their tasks. In your application, share examples of how you've proactively solved problems or improved processes in previous roles.
Apply Through Our Website: Make it easy for us to find your application by applying through our website. It helps us keep track of all applications and ensures you donât miss out on any updates!
How to prepare for a job interview at Cassandra Goad
â¨Know the Brand Inside Out
Before your interview, dive deep into Cassandra Goad's history and values. Understand their unique selling points and what sets them apart in the luxury jewellery market. This knowledge will not only impress but also help you align your answers with their brand ethos.
â¨Showcase Your Organisational Skills
As an Operations Manager, organisation is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritise tasks and ensure smooth operations, as this will demonstrate your fit for the role.
â¨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles and how you overcame them. Highlight your proactive approach and ability to think on your feet, especially in a dynamic environment like Cassandra Goad.
â¨Familiarise Yourself with Data Analysis
Since the role involves analysing client data, brush up on your Excel skills and be prepared to discuss how you've used data to inform decisions in the past. Bring examples of reports or insights you've produced, as this will showcase your analytical capabilities.