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For Companies At a Glance
- Tasks: Supervise the shop floor, manage staff, and ensure excellent customer service.
- Company: Join a dynamic retail team in Edinburgh focused on operational excellence.
- Benefits: Enjoy flexible hours, team discounts, and opportunities for growth.
- Why this job: Be part of a vibrant culture that values energy, enthusiasm, and passion.
- Qualifications: Retail management experience and strong customer service skills are essential.
- Other info: This role covers 24 hours per week with potential for career advancement.
The predicted salary is between 24000 - 36000 £ per year.
As a Supervisor in our Edinburgh store you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day to day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders. This role covers 24 hours per week.
Key Accountabilities & Responsibilities (include but are not limited to):
- Supervise the shop floor and till areas
- Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager
- Process refunds and exchanges in line with the company policy
- Promote and maintain customer service standards
- Team management - including recruitment and discipline
- In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
- Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business
Desired Knowledge Skills & Experience:
- Retail Team Management experience skills gained at a similar level
- Excellent customer service skills
- Commercial awareness
- Sound working knowledge of Microsoft Office Suite
- Numerate and analytical
- Highly organised and motivated
- Excellent verbal and written communication skills
- Energy, enthusiasm and passion.
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the specific operations of our Edinburgh store. Understanding the local customer base and shopping trends can give you an edge in demonstrating your commercial awareness during interviews.
✨Tip Number 2
Showcase your team management experience by preparing examples of how you've successfully led a team in the past. Be ready to discuss your approach to recruitment, training, and handling disciplinary issues.
✨Tip Number 3
Highlight your customer service skills by thinking of specific instances where you went above and beyond for a customer. This will help illustrate your commitment to maintaining high service standards.
✨Tip Number 4
Brush up on your Microsoft Office skills, especially Excel, as being numerate and analytical is key for this role. Consider preparing a few examples of how you've used these skills in previous positions.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail team management and customer service. Use specific examples that demonstrate your ability to supervise and manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of operational excellence. Mention how your skills align with the key accountabilities listed in the job description.
Highlight Relevant Skills: In your application, emphasise your commercial awareness and proficiency in Microsoft Office Suite. Provide examples of how you've used these skills in previous roles to drive sales or improve customer service.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cass Art
✨Showcase Your Leadership Skills
As a Supervisor, you'll be managing a team. Be prepared to discuss your previous leadership experiences and how you've successfully motivated and guided a team in the past. Use specific examples to illustrate your ability to handle team dynamics and resolve conflicts.
✨Demonstrate Customer Service Excellence
Customer service is key in retail. Highlight your experience in providing exceptional customer service and how you would maintain high standards in the shop. Think of scenarios where you turned a negative customer experience into a positive one.
✨Understand Operational Excellence
Familiarise yourself with the operational aspects of running a store. Be ready to discuss how you would ensure smooth day-to-day operations, including managing stock levels and handling till areas efficiently. Showing that you understand these processes will impress the interviewers.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills. Prepare for scenarios related to staffing issues, customer complaints, or operational challenges. Think about how you would approach these situations and what steps you would take to resolve them effectively.
