At a Glance
- Tasks: Lead the customer experience across retail and online channels, ensuring top-notch service.
- Company: Cass Art, a vibrant art supplies retailer in the UK.
- Benefits: Competitive salary, creative environment, and opportunities for professional growth.
- Other info: Join a passionate team dedicated to art and creativity.
- Why this job: Shape the future of customer experience in a dynamic omnichannel setting.
- Qualifications: Experience in high-volume retail and customer service management.
The predicted salary is between 40000 - 50000 £ per year.
Cass Art in the United Kingdom is seeking a Senior Customer Services Manager to own the end-to-end customer experience across our omnichannel business—retail stores, online, membership and loyalty. You will balance process rigor with hands-on escalation and ticket resolution when workload requires.
You will lead a high-performing team, set objectives, conduct reviews, and drive scalable practices.
Experience in high-volume retail, reputation management and using platforms like Zendesk is required.
We think you need these skills to ace Senior Omnichannel Customer Experience Leader
Customer Experience Management
Omnichannel Strategy
Team Leadership
Process Improvement
Escalation Management
Ticket Resolution
High-Volume Retail Experience
