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- Tasks: Combine customer service with data analysis to enhance customer experience.
- Company: Join a dynamic team focused on customer success and innovation.
- Benefits: Monday to Friday hours, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference by improving customer satisfaction and processes.
- Qualifications: Strong analytical skills and a passion for outstanding customer service.
- Other info: Exciting role with potential to explore AI and creative solutions.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a customer service professional with experience of analysing customer service feedback to support Customer Success and Membership Manager. This is a hands-on role with time spent answering customer queries directly as well as time focusing on analysing feedback, improving processes, and supporting commercial testing and improvement initiatives.
Hours: Monday to Friday 9 - 5
Key Accountabilities & Responsibilities (include but are not limited to):
- Combine frontline customer service with actionable customer and commercial insight.
- Answering customer queries across email, phone, and chat to stay close to the customer experience.
- Analyse customer tickets to identify recurring issues and opportunities for improvement. Suggest and coordinate solutions to reduce those issues.
- Consolidating feedback from all channels, surveys, and reviews.
- Provide regular business insight reports to highlight trends in satisfaction, complaints, and product/service performance.
- Support commercial and service improvements by working with marketing, retail, and digital teams to test initiatives.
- Assist with productivity and process improvements, including exploring use of AI tools.
- Run and monitor A/B tests to measure commercial and service outcomes.
- Support UX improvements by tracking customer pain points and testing changes.
Desired Knowledge Skills & Experience
- Strong analytical and problem-solving skills, with ability to spot trends in data and feedback.
- Clear communicator, able to translate customer and commercial insight into actionable recommendations.
- Organised, detail-oriented, and comfortable balancing service delivery with analysis.
- Experience with customer service platforms (e.g. Zendesk, Freshdesk, or similar) and/or survey tools.
- Interest in testing, AI, and process improvement a plus.
- Outstanding customer service skills and a passion for providing the best customer service possible.
- Being reactive and responsive in a timely manner, ensuring the customers feel attended to in a speedy manner.
- Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills.
- Enthusiastic about creativity.
Customer Service Executive in Newark employer: Cass Art
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Newark
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face in the job. This will not only boost your confidence but also prepare you for those tricky questions during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Executive in Newark
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and data analysis. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role involves analysing customer feedback, include examples of how you've successfully identified trends or improved processes in previous jobs. We love seeing concrete examples that demonstrate your problem-solving abilities!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication is easy to understand and free from jargon. Remember, we’re looking for someone who can translate complex insights into actionable recommendations!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Cass Art
✨Know Your Customer Service Platforms
Familiarise yourself with customer service platforms like Zendesk or Freshdesk before the interview. Be ready to discuss how you've used these tools in the past and how they can help improve customer experience.
✨Show Off Your Analytical Skills
Prepare examples of how you've analysed customer feedback in previous roles. Highlight specific instances where your insights led to actionable improvements, as this will demonstrate your problem-solving abilities.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing customer insights and recommendations. A clear communicator is essential for this role, so make sure you convey your ideas effectively during the interview.
✨Be Ready to Discuss Trends and Improvements
Think about trends you've noticed in customer feedback and be prepared to suggest potential solutions. This shows that you're proactive and can contribute to commercial and service improvements right from the start.