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- Tasks: Support customers and drive sales through exceptional service and relationship building.
- Company: Join a dynamic team focused on customer satisfaction and brand loyalty.
- Benefits: Monday to Friday hours, competitive pay, and opportunities for growth.
- Why this job: Make a real difference by helping customers and promoting our amazing products.
- Qualifications: 1 year of customer service experience and strong communication skills.
- Other info: Collaborative environment with a focus on personal development and team success.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to the Customer Services Manager, in this role you will support driving sales through bespoke service and sales opportunities within the Customer Service department. You will support the larger team in handling all customer and membership enquiries and help to resolve all matters with ease and speed, ensuring that the company manifesto is kept at the heart of all you do.
Hours: Monday to Friday 9 - 5
Key Accountabilities & Responsibilities (include but are not limited to):
- Support and advise our customers when using our web, retail platforms and online content.
- Promote our membership and services to our customers along with updating and maintaining membership records.
- Work with the Customer Services Manager to maintain and develop existing relationships with key customers across all channels (Ecommerce, membership and stores) including orders, processing and account administration.
- Contact customers via phone and email to support retail orders and membership queries including outbound sales calls to prospective members, membership cancellations, renewals and payments.
- Build rapport with customers to drive retention, acquisition and sales. Actively cross sell by promoting our membership and services to our retail customers along with our loyalty schemes.
- Receive and collate member feedback to help improve services.
- Work with the Marketing/CRM teams to assess customer retention along with opportunities to engage with customers and build on sales.
- Develop a close working relationship with Store Managers to understand sales opportunities in their geographical catchment areas.
- Feedback to relevant Head Office departments on key learnings by providing insight and recommendations for our products and services.
- Work with a variety of technical solutions and platforms such as Fresh Desk, CMS, Google Sheets in addressing all issues.
Desired Knowledge Skills & Experience
- Minimum 1 year Customer Service experience.
- Intermediate-Advanced knowledge of MS applications, competent using database related systems.
- Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills.
- A good understanding of customer service expectations.
- Ability to engage and work well with a range of teams.
- Effective forward planning and time management.
- Great communication and negotiation skills.
- Passionate about our products and brand.
- Professional, focused and credible.
- Flexible, reliable and tolerant.
- Self-driven and results orientated.
- Energy, enthusiasm and passion.
Customer Service Administrator in Newark employer: Cass Art
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Newark
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your communication skills! Whether it's on the phone or in person, being able to engage with confidence is key. Try role-playing with a friend to nail down your pitch and responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Administrator in Newark
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience and skills that match the job description, especially your customer service background and any sales experience.
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling customer queries or complaints.
Highlight Your Teamwork Abilities: We love a team player! Make sure to include examples of how you've successfully worked with others in previous roles. This could be anything from collaborating on projects to supporting colleagues in achieving sales targets.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Cass Art
✨Know the Company Inside Out
Before your interview, take some time to research the company’s values, products, and services. Understanding their manifesto will help you align your answers with what they stand for, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience where you've successfully handled customer inquiries or resolved issues. Highlight your ability to build rapport and drive sales through excellent service, as this is key for the role.
✨Familiarise Yourself with Relevant Tools
Since the role involves using platforms like Fresh Desk and Google Sheets, it’s a good idea to brush up on these tools. Mentioning your familiarity with them during the interview can demonstrate your readiness to hit the ground running.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, customer engagement strategies, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.