At a Glance
- Tasks: Lead the customer experience across retail, online, and loyalty channels.
- Company: Join Cass Art, a vibrant UK retailer passionate about art.
- Benefits: Competitive salary, team support, and opportunities for growth.
- Other info: Be part of a company that values creativity and customer satisfaction.
- Why this job: Shape customer experiences and lead a dynamic team in a creative environment.
- Qualifications: Experience in high-volume retail and customer service management.
The predicted salary is between 40000 - 50000 £ per year.
Cass Art in the United Kingdom is seeking a Senior Customer Services Manager to own the end-to-end customer experience across our omnichannel business—retail stores, online, membership and loyalty.
You will balance process rigor with hands-on escalation and ticket resolution when workload requires.
You will lead a high-performing team, set objectives, conduct reviews, and drive scalable practices.
Experience in high-volume retail, reputation management and using platforms like Zendesk is
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We think you need these skills to ace Senior Omnichannel Customer Experience Leader in Newark on Trent
Customer Experience Management
Omnichannel Strategy
Team Leadership
Process Improvement
Escalation Management
Ticket Resolution
High-Volume Retail Experience
