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- Tasks: Analyse customer feedback and improve service delivery through data trends.
- Company: Leading retail company in Newark-on-Trent with a focus on customer satisfaction.
- Benefits: Full-time position in a dynamic work environment with growth opportunities.
- Why this job: Make a real difference in enhancing customer experiences and satisfaction.
- Qualifications: Strong analytical and communication skills, plus experience with customer service platforms.
- Other info: Collaborative team atmosphere aimed at continuous improvement.
The predicted salary is between 28800 - 48000 £ per year.
A leading retail company in Newark-on-Trent seeks a Customer Insight Executive to analyze customer feedback and improve service delivery. The role involves synthesizing data trends, answering customer queries, and supporting service enhancements through collaboration.
Strong analytical and communication skills are essential, alongside experience with customer service platforms. This full-time position offers a dynamic work environment focused on enhancing customer satisfaction.
Customer Insight & Experience Analyst in Newark on Trent employer: Cass Art
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight & Experience Analyst in Newark on Trent
✨Tip Number 1
Network like a pro! Reach out to people in the retail industry, especially those working in customer insight roles. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Show off your analytical skills! Prepare a mini case study or presentation on a customer feedback trend you’ve noticed. This will demonstrate your ability to synthesise data and think critically.
✨Tip Number 3
Practice your communication skills! Whether it’s through mock interviews or casual conversations, being able to articulate your thoughts clearly is key in this role. We all know how important it is to convey insights effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Insight & Experience Analyst in Newark on Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your analytical and communication skills, as these are key for the Customer Insight & Experience Analyst role. We want to see how your experience aligns with the job description, so don’t be shy about showcasing relevant projects or roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer insights and how you can contribute to enhancing service delivery. We love seeing genuine enthusiasm, so let your personality come through!
Showcase Relevant Experience: If you've worked with customer service platforms or have experience analysing customer feedback, make sure to highlight that in your application. We’re looking for candidates who can hit the ground running, so any relevant experience will definitely catch our eye.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Cass Art
✨Know Your Data
As a Customer Insight & Experience Analyst, you'll be diving deep into data trends. Make sure you brush up on your analytical skills and be ready to discuss how you've used data to drive customer satisfaction in the past. Bring examples of how you've synthesised feedback into actionable insights.
✨Master Communication
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Be prepared to explain complex data findings in a way that anyone can understand, as you'll need to collaborate with various teams to enhance service delivery.
✨Familiarise with Customer Service Platforms
Since experience with customer service platforms is essential, do your homework on the tools commonly used in the industry. If you have experience with specific platforms, be ready to share how you've leveraged them to improve customer experiences.
✨Show Your Passion for Customer Satisfaction
This role is all about enhancing customer satisfaction, so let your passion shine through! Share stories that highlight your commitment to understanding and improving the customer journey. Employers love candidates who genuinely care about their customers.
