Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customer success by analysing feedback and improving processes while answering queries.
- Company: Join a dynamic team focused on enhancing customer experiences.
- Benefits: Gain valuable experience, develop analytical skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in customer satisfaction and drive impactful improvements.
- Qualifications: Strong analytical skills, customer service experience, and a passion for problem-solving.
- Other info: Opportunity to work with innovative tools and collaborate across teams.
The predicted salary is between 28800 - 48000 £ per year.
In this role you will be supporting the Customer Success and Membership Manager by combining frontline customer service with actionable customer and commercial insight. This is a hands-on role: 30% of time will be spent answering customer queries directly, with the remainder focused on analysing feedback, improving processes, and supporting commercial testing and improvement initiatives.
Hours: Monday to Friday 9 – 5
Key Accountabilities & Responsibilities (include but are not limited to):
- Analyse customer tickets to identify recurring issues and opportunities for improvement. Suggest and coordinate solutions to reduce those issues.
- Consolidating feedback from all channels, surveys, and reviews.
- Spend approximately 30% of time answering customer queries across email, phone, and chat to stay close to the customer experience.
- Provide regular business insight reports to highlight trends in satisfaction, complaints, and product/service performance.
- Support commercial and service improvements by working with marketing, retail, and digital teams to test initiatives.
- Assist with productivity and process improvements, including exploring the use of AI tools.
- Run and monitor A/B tests to measure commercial and service outcomes.
- Support UX improvements by tracking customer pain points and testing changes.
Desired Knowledge Skills & Experience
- Strong analytical and problem-solving skills, with the ability to spot trends in data and feedback.
- Clear communicator, able to translate customer and commercial insight into actionable recommendations.
- Organised, detail-oriented, and comfortable balancing service delivery with analysis.
- Experience with customer service platforms (e.g. Zendesk, Freshdesk, or similar) and/or survey tools.
- Interest in testing, AI, and process improvement a plus.
- Outstanding customer service skills and a passion for providing the best customer service possible.
- Being reactive and responsive in a timely manner, ensuring the customers feel attended to in a speedy manner.
- Fluency in written and spoken English (essential) along with a great telephone manner and numerical skills.
- Enthusiastic about creativity.
Customer Insight Executive in Newark on Trent employer: Cass Art
Contact Detail:
Cass Art Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Insight Executive in Newark on Trent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since you'll be answering queries directly, brush up on your communication techniques. Role-play with a friend or use online resources to simulate customer interactions.
✨Tip Number 3
Prepare some insightful questions for your interview. Think about how you can contribute to improving processes and customer satisfaction. This shows you're proactive and ready to dive into the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Insight Executive in Newark on Trent
Some tips for your application 🫡
Show Your Analytical Skills: Make sure to highlight your analytical and problem-solving skills in your application. We want to see how you can spot trends in data and feedback, so give us examples of when you've done this before!
Communicate Clearly: Since this role involves translating customer insights into actionable recommendations, it's crucial to demonstrate your communication skills. Use clear and concise language in your application to show us you can convey complex ideas simply.
Be Detail-Oriented: We love organised and detail-oriented candidates! Make sure your application is well-structured and free from errors. This will show us that you pay attention to the little things, which is super important for this role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Cass Art
✨Know Your Customer Service Platforms
Familiarise yourself with customer service platforms like Zendesk or Freshdesk before the interview. Be ready to discuss how you've used these tools in the past and how they can help improve customer experience.
✨Show Off Your Analytical Skills
Prepare examples of how you've analysed customer feedback or data in previous roles. Highlight specific trends you identified and the actionable recommendations you made based on your findings.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex insights. Use simple language to explain how you can translate customer feedback into actionable strategies that benefit the business.
✨Demonstrate Your Passion for Improvement
Share your enthusiasm for process improvement and testing initiatives. Discuss any experiences where you've contributed to enhancing customer service or operational efficiency, and be ready to suggest ideas for future improvements.
