At a Glance
- Tasks: Supervise the shop floor, manage staff, and ensure excellent customer service.
- Company: Exciting new store in a vibrant shopping and dining destination.
- Benefits: Flexible hours, team discounts, and opportunities for career growth.
- Other info: Perfect for those looking to develop leadership skills in a fun setting.
- Why this job: Join a dynamic team and lead in a trendy retail environment.
- Qualifications: Retail management experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a Supervisor to join our new store team. Coal Drops Yard at Kings Cross is a unique shopping and dining destination home to more than 50 shops, restaurants, and bars. This store will be a blend of our best products and some welcome new stationary trend additions.
As a Supervisor in our Kings Cross store, you will be working as part of the wider store management team assisting in operational excellence and sales growth. This role is also responsible for the day-to-day running of the shop floor (sometimes unsupervised), together with supporting the Store Manager and Assistant Manager in direct line management responsibility for all Retail Sales Assistants and Key Holders. This role covers 32 hours per week.
Key Accountabilities & Responsibilities:
- Supervise the shop floor and till areas
- Assume duty management responsibility including Store opening and closure in the absence of a Store Manager/Assistant Manager
- Process refunds and exchanges in line with the company policy
- Promote and maintain customer service standards
- Team management - including recruitment and discipline
- In conjunction with the Store Manager/Assistant Store Manager plan effective rotas to ensure adequate staffing levels during all trading hours and staffing costs are in line with budget
- Report to the Store Manager or Assistant Store Manager any stock, customer service or staffing issues which are affecting the business
Desired Knowledge Skills & Experience:
- Retail Team Management experience skills gained at a similar level
- Excellent customer service skills
- Commercial awareness
- Sound working knowledge of Microsoft Office Suite
- Numerate and analytical
- Highly organised and motivated
- Excellent verbal and written communication skills
Supervisor in New London employer: Cass Art
Join our vibrant team at Coal Drops Yard, where we pride ourselves on fostering a dynamic work culture that values creativity and collaboration. As a Supervisor, you'll benefit from comprehensive training and development opportunities, ensuring your growth within the retail sector while enjoying the unique atmosphere of this iconic location. With a focus on operational excellence and customer satisfaction, we offer a rewarding environment that encourages innovation and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in New London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers. Think about how your past experiences relate to the Supervisor role and be ready to share those stories.
✨Tip Number 3
Dress the part! First impressions matter, especially in retail. Make sure you look smart and professional, as this shows you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your enthusiasm for the role.
We think you need these skills to ace Supervisor in New London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your retail team management experience and any relevant customer service achievements to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Supervisor role at our Kings Cross store. Share specific examples of how you've excelled in similar positions.
Show Off Your Communication Skills:Since excellent verbal and written communication skills are key for this role, make sure your application is clear and well-structured. We want to see that you can communicate effectively right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cass Art
✨Know the Store Inside Out
Before your interview, take some time to familiarise yourself with the store's products and services. Understanding the unique offerings at Coal Drops Yard will show your enthusiasm and help you answer questions about how you can contribute to sales growth.
✨Demonstrate Leadership Skills
As a Supervisor, you'll be managing a team. Prepare examples of how you've successfully led a team in the past, whether it's through training, resolving conflicts, or boosting morale. This will highlight your capability to support the Store Manager and Assistant Manager effectively.
✨Customer Service is Key
Be ready to discuss your approach to customer service. Think of specific instances where you went above and beyond for a customer. This will illustrate your commitment to maintaining high customer service standards, which is crucial for this role.
✨Show Your Organisational Skills
Since the role involves planning effective rotas and managing staffing levels, come prepared with examples of how you've successfully organised schedules or managed resources in previous roles. This will demonstrate your ability to keep operations running smoothly.
